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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,711 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      5.0
      Sep 28, 2016

      Company on the move - performance based culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Passionate customers, great product and a very competent senior leadership team. I was particularly very impressed with Frank on the clear direction he has set to grow the company. Also, there is not a lot of political b.s. and you are rewarded for performance. This may just be me - but I appreciated that management treated everyone like responsible adults that know why they are there and not have soppy posters or other touchy feely initiatives.

      Cons

      Tends to be overly analytical sometimes and takes a long time to make a decision. This can be frustrating if you know from past experience that something will work but still have to spend a lot of time justifying the decision.

      2.0
      Sep 28, 2016

      The new normal is mediocrity

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good package, good solutions, unique vision and positioning, strong leadership, customers still love the product

      Cons

      Management has now reached standard mediocrity level. Silos everywhere, fighting for their own good. For most, customer is something they don't care about. Internal collaboration has effectively been killed and it is getting more & more difficult to get help. Management does not listen and only care about themselves and their next move. Also, customers are tired of constant pricing changes, the relationship is changing. If you are used to working for dinosaurs such as SAP, HP or BMC, you can join ServiceNow and will not notice a lot of difference.

      5.0
      Sep 24, 2016

      Love this place

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Driving customer outcomes is priority number 1

      Cons

      Still waiting on this one

      Viewing 5455 - 5457 of 5,711 Reviews
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      Glassdoor has 6,647 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.