Sephora reviews

3.7

65% would recommend to a friend

(9,601 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,601 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

10K reviews
4.0
Feb 7, 2011
Recommend
CEO approval
Business Outlook

Pros

#1 reason - wow, the amount of free product... You seriously don't need to buy most of the stuff you used to! + part of LVMH + great processes and programs + training/education + good support from "home office" + great brands and product + its like any other retail, but the environment makes it VERY special + terrific bonus potential - so many different bonus opportunities

Cons

- the amount of feedback and self discovery that is required - the sales associates run the store because they are given so much "freedom" to express themselves - despite being a "values based company" promotions are truly given based on politics (the same as everywhere else?) - SO MANY DIFFERENT INITIATIVES!!! just because it works well doesn't mean it HAS to be re-done!

2.0
Feb 7, 2011
Recommend
CEO approval
Business Outlook

Pros

-Gratis for occassional brand trainings. -Employee discount. -Better starting pay than the competition. -Provided uniform, no need to invest in clothes.

Cons

-Management get the good Gratis. If you're seasonal or part time, don't plan on getting gratis. -Lack of Loss Prevention. Employees are torn between selling to clients and watching known thieves. -Brand trainings and education have dwindled over the years. Clients expect expertise on ALL products, how can you honestly sell something without the adequate knowledge? When brands do come in for trainings, management have not made cast aware ahead of time so there is little to no amount of people to train. -High school drama. Management discourages gossip when employees are well aware management also feeds into it; nor do they discipline employees for doing so. -Favoritism. Management overlooks certain employees calling out or being late repeatedly when others only do so occasionally and get written up. -Store management doesn't support each other. Managers all work individually instead of as a team, communication is broken. Managers always have so much pressure to perform, without the right tools they are not set up for success and this stress filters down to the employees. -Company no longer matches 401K contributions.

2.0
Feb 6, 2011
Recommend
CEO approval
Business Outlook

Pros

training and education providing to further enhance the customer service experience.There is an ability to grow int he company however you have to fight for what you want.

Cons

expect too much from everyone and to a certain extent they work you so hard that you just want to give up and leave.

Viewing 9517 - 9519 of 9,601 Reviews

Glassdoor has 12,207 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.