Sephora reviews

3.7

65% would recommend to a friend

(9,611 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,611 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Nov 13, 2012
Recommend
CEO approval
Business Outlook

Pros

Free samples and playing with makeup and skincare. A few team members were also nice.

Cons

At orientation, trainers were cheerleaders, saying how FUN it is to work at Sephora, not brain surgery, how LUCKY to not work on commission,GREAT to be honest with our sales. I was hired to work 32-40 hrs per week. REALITY was the first thing you hear on sales floor is the $$ goal for the day then atmosphere feels really intense with the pressure of meeting that goal. Shifta re "On Cal" which means that if goal is made you get to work a 8 hour shift if not,you get sent home with a 4 or 5 hour shift. Who can live on that!!?? No practical training, snapped at by managers for making mistakes as a new hire with no training. All this in my first week of employment. I do not appreciate being spoken to like a wayward child when I am trying to learn thousands of products and help my customers, I REALLY am all about customer service. I feel that the orientation was all half truths. i was never told that I would not be REALLY scheduled full time and believe me, the pressure to sell sell sell is definitely there. One manager gave me a "challenge" to sell $500 of merchandise in 20 minutes!!!! Craziness!!!!

5.0
Nov 13, 2012

Color Artist at local Sephora

Recommend
CEO approval
Business Outlook

Pros

Wonderful work environment, the company puts a lot of imporatance on education and skills training. I truly love my cast members and love going to work. Most days, I am so busy that time flies by, and I really enjoy the work that I do. I also love how organized and efficient our store is.

Cons

To be honest, my overall experiece with Sephora has been a wonderful one! If I had to think really hard about a con, my only complaint would be that I had to wait several months before I received my uniform. I think there was a shortage or delay with the uniforms and it took awhile for it to be sent to my store.

Viewing 9361 - 9363 of 9,611 Reviews

Glassdoor has 12,226 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.