Sephora reviews

3.7

65% would recommend to a friend

(9,613 total reviews)
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Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,613 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

10K reviews
5.0
Nov 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Strong commitment to customer and employee satisfaction

Cons

Does not educate anymore and more focused on metrics than artistry

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Sephora Response
4mo
Thank you for taking the time to share your experience with us. You’re right, at Sephora, we’re obsessed with customer satisfaction, and are continuously looking to find better for them. Thank you for the impact you made on our clients. We hope that you not only helped others achieve their beauty goals, but helped them overcome challenges in a way that was enriching for both of you. We also understand how valuable ongoing education and artistry are to our Beauty Advisors. It’s why so many of our team members are drawn to Sephora Life. Thank you for your feedback as we continue finding new ways to help our teams stay inspired and confident in all things beauty while still meeting the needs of our business. Thank you again for your feedback and for the contribution you made during your time with Sephora. ❤️
3.0
Nov 5, 2025

Decent

Recommend
CEO approval
Business Outlook

Pros

Growth and development - you get out what you put in

Cons

Work life balance is difficult and HR policies are not supportive to protect leadership from burnout and toxic behavior

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Sephora Response
4mo
Thank you for taking the time to share your experience working at Sephora. We love hearing that you’ve found opportunities for growth and development. We like to say that our dynamic culture matches your ambition to grow – and it sounds like that’s what you’ve felt so far as an ASM! We also understand how important support is whether it’s regarding work-life balance or effective policies. We’re always looking for better ways to give you the environment and support you need to do more than sell products. We encourage you to connect with your HR representative so we can better understand your experience and ensure you’re getting the support you need. Thank you again for sharing your perspective and for the transformative influence you bring to your team every day. ❤️
3.0
Nov 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Helps to give good retail sales working experiences and nice co-workers

Cons

Hard for part-timers to get commission with high competition

Viewing 316 - 318 of 9,613 Reviews

Glassdoor has 12,228 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.