Strategic Success Manager CSM - Remote Employee
Pros
People culture leadership flexibility. The culture In Success Strat NE enables employees to be with their families when needed. Leadership in my experience values employees time and interests. Not only that my experience has been leadership on Sales and Service side have your back in even the toughest situations. Success of the customer is out at the forefront. I have seen this on the Success Mgmt and Sales side and anyone reading this should consider Salesforce as the real deal. Trust is the most important factor here and mostly this is evident throughout. Teaming and “Swarming” on an issue still makes for a great environment. Rarely will you find someone not willing to give you time or jump in for the team. If you want in know your worth. Have solid use cases that show how you provided value to the customer not just leaders who asked you what to do. The most important part is improving our customers experience.
Cons
Strat is a high stakes game and not for the faint at heart. Expect to deal with challenges and adversity. This is almost not a con as I would expect anyone coming into this role to know how to deal with this and succeed. There can be politics across Sales and Success. However using one of the key pillers of Trust and maintain transparency and you can weather the storm.