Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 294 reviews)); "Good pay very very good" ((in 159 reviews)); "Excellent Training and knowledge of customer service" ((in 72 reviews)); "working with great people and teams in a environment with rich company culture." ((in 51 reviews)); "Great leaders and coworkers." ((in 50 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 187 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 127 reviews)); "No work life balance in the food and beverage department" ((in 97 reviews)); "salary is low and very hard to get a promotion" ((in 91 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 60 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,964 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hôtellerie et tourisme industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Jul 9, 2009

Ritz know what they are doing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Up to date information on best practices Great focus on what they do Great understanding of connection between employee morale and customer retention

Cons

Salary not always competitive, especially compared to main competition,

2.0

Jun 11, 2009

Nice to say you work there, but that is about it.

Meeting/event manager

Recommend

CEO approval

Business Outlook

Pros

Brand recognition and pride saying where you work

Cons

pressure - expectation that we can and must perform miracles burn out - no one in a senior position looks out for you/your work-life balance

4.0

Jun 10, 2009

Professional Upper Management

Concierge

Recommend

CEO approval

Business Outlook

Pros

The Ritz-Carlton always offers higher compensation then their competition. The company is focused on development of each of their employees. Great Benefits.

Cons

At the moment the industry is limited for career growth. There are a lot of budget cuts in the luxury hospitality at the moment.

Viewing 2947 - 2949 of 2,964 Reviews

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Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Ritz know what they are doing

Nice to say you work there, but that is about it.

Professional Upper Management

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Jobs at Ritz-Carlton