Ritz-Carlton reviews

3.7

67% would recommend to a friend

(2,966 total reviews)
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Hervé Humler

80% approve of CEO

66% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hôtellerie et tourisme industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Jun 5, 2011
Recommend
CEO approval
Business Outlook

Pros

Most time off requests approved, great hotel discounts, decent pay compared to other hotels, looks good on paper, good for experience.

Cons

Management is lazy and work long hours slacking off for sympathy , lack of discipline, lack of respect between departments, flex shifts, most holidays, guests are horrible, typical Marriott atmosphere where the worst a guest complains/treats an employee the more they get. With as much revenue this brand of hotel makes you would think the employees would benefit. Instead The Ritz-Carlton minimizes staff and cuts supplies.

2.0
Jun 5, 2011
Recommend
CEO approval
Business Outlook

Pros

Good Benefits Looks Good on a resume Teaches incredible customer service skills Definately tries to create a positive enviroment for line level employees

Cons

No work life balance, just work day to day responsibilities often make it difficult to have an opportunity to learn new skills

5.0
May 26, 2011
Recommend
CEO approval
Business Outlook

Pros

great atmosphere, great Ladies and Gentlemen

Cons

low salary long hours changing shifts

Viewing 2911 - 2913 of 2,966 Reviews

Glassdoor has 3,533 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.