Rituals reviews

3.5

63% would recommend to a friend

(554 total reviews)
avatar

Raymond Cloosterman

86% approve of CEO

59% positive business outlook

Rituals has an employee rating of 3.5 out of 5 stars, based on 554 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rituals employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

554 reviews
2.0
Mar 30, 2017

Desperate brand, desperate head office

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Generous allocation and 30% off - Small team allows you to bond well - The shop itself is very pleasing (looks wise) - Depending on the manager, you may be somewhat understanding -Extensive, fun training (although it can feel as if you're in school) - Generous gift at christmas

Cons

Where to begin? - Head office are a mess, pushing for unrealistic targets and causing the managers to stress out so much = everyone else stressed - The 'selling ceremony' requires employees to act as robots, you must remember every single detail, don't bother trying to personalise the experience for each individual customer, you must pick up the basket at all costs even if it scares them off - Managers insist you approach the customer again and again which drives them away - Head office are always watching you, so don't try and make a human error (remember you are a robot) - Rather than encouraging employees, things that need to be improved are always highlighted - Rotas aren't fixed and are changed at very short notice - Even if you're unwell, you feel obliged to come to work as no efficient cover is put in place and your co-workers will probably have to cover on your day off - No extra pay on bank holidays, christmas eve, boxing day, new year's eve or new year's day - Favouritism - Activation: once in a while it's fine to attract people in, it can even be fun to engage with customers outside, but everyday and every hour is excessive and desperate (if they want to come in store they will)

1.0
Mar 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Good products, nice concept, nice shops, good philosophy, good customer service training.

Cons

Bad Management, favoritism, no option for promotion, bad internal communication, the company doesn't know how to keep good staff working for them.

2.0
Mar 12, 2017

Brief But Rewarding

Recommend
CEO approval
Business Outlook

Pros

Great products that people enjoy. Good teams at the American stores [Managers/ASM] Beautiful visual merchandising.

Cons

No room for professional growth/advancement. Unachievable goals [US Markets] One good employee carrying the weight of a team. LA- "Local Activation" is very desperate. Little to no branding, makes it hard to feel good when people still don't recognize the brand by YEAR 3 [Going on 4]

Viewing 541 - 543 of 554 Reviews

Glassdoor has 1,351 Rituals reviews submitted anonymously by Rituals employees. Read employee reviews and ratings on Glassdoor to decide if Rituals is right for you.