Rituals reviews

Management needs work. Corporate has unrealistic expectations

They are very target based which is fair enough but you could be meeting your weekly targets but not hitting ATV & they are breathing down your neck to improve, which made me stress which ended up dropping my performance more because I felt anxious with every customer because I needed them to spend a certain amount or I'd be getting pulled out for not performing & comparing you to your colleague whose doing great whilst saying "I'm not comparing you but". It also created a sense of competition within the team because everyone would want the "good" customers so they had a high ATV, even had people on the team stealing customers from each other. The pay is odd, I was getting paid more in outer London than someone getting paid in Westfield! Also I work every single weekend both days unless I book it off but they want me to book it off a month in advance. What annoyed me the most is that the assistant manager & manager have at least one day off every weekend if not both days. Them working a full weekend is a rare thing as it is a rare thing for me to have a weekend off. Activation rain or shine they want someone outside continuously, but of course the assistant manager & manager didn't participate. It's just the most stressful job I've ever had & it has sucked a lot of confidence from me, I have been sick with worry, even having dreams about having bad days at work because I'm not selling enough per customer.