STG is doing what private equity does. Dell was a crappy steward of the company, to be sure, but Dell was also not in the habit of stripping the place for parts. The STG strategy for the company is nothing but buzzwords and jargon, and the total collapse in morale on the lower levels of the company was palpable. Day 1 FY22 about half of everyone on the US side was laid off. Over the months that followed, not a week went by in which some veteran employee didn’t jump ship; I went through five supervisors in fewer than six months. My position before STG was one primarily of customer management; then after the transition they changed that, took my account portfolio, gave me a much, much worse one, set an unattainable quota and told me to get to cold calling selling their cloud MFA in a region not legally allowed to leverage the RSA cloud because of where it’s hosted. RSA never had best-in-class service, but my time spent covering for the company’s failures tripled, even as my active accounts dwindled; customer support doesn’t support customers (who pay for support contracts!), professional svcs won’t approve any PS engagements they just keep making you jump through hoops saying you haven’t qualified it enough while your customers get pissed off that their projects are stalling. The whole thing has become a game of “mother may I”; as a frontline RSA sales employee you won’t be able to fart at your home office without asking someone on another team for an assist and then needing to ask your manager and your manager’s manager to escalate your request when it is promptly ignored. The promises of advancement or of migrating off the sales floor evaporated (not that I wanted to work outside of sales after the transition, support teams took the heaviest casualties). Our merit-based incentive program that controlled our base pay raises was frozen and then replaced by a ramshackle Sales Floor Hunger Games, in which the prize is you get an additional day of PTO but only when the company says you can have that day of PTO. STG will get the “agile” company they want, it might even be moderately successful, but it won’t ever recapture the wide swaths of ground lost to competitors and it will be hugely diminished both as a company and a legacy. Stay away until the dust clears.
