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      Paychex

      Engaged Employer

      Paychex reviews

      3.1

      45% would recommend to a friend

      (5,990 total reviews)
      avatar

      John Gibson

      47% approve of CEO

      45% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.3

      Work/Life balance

      3.1

      Culture & values

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      2.7

      Senior management

      Paychex has an employee rating of 3.1 out of 5 stars, based on 5,990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      Apr 5, 2021

      Glad for the Experience

      Dedicated service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      This was a great way to start my career, as I was given a lot of responsibility and experience that I can speak to for future roles. I got along with everyone on my team, there were quite a few freebies, and the pay and benefits were good for someone starting their career. Pay scaled with your years at the company pretty well and there was a lot of opportunity for internal promotion.

      Cons

      The workload was absolutely insane and managers/supervisors were either oblivious or willfully ignorant to it. When we moved to work from home, the workload also increased greatly, maybe not in sheer number of client interactions, but in the complexity of their requests and how long it took to resolve the interaction. I was working my tail off all day, every day, and still being told that if my stats didn't improve, I'd be in danger for disciplinary action. Problem is, the stats were calibrated to a much different level of workload than what we were experiencing. Newer employees or employees still learning the Paychex system were set up for failure. They provided opportunity for upward movement, but by the time I left them, I wouldn't have been interested anyway.

      avatar
      Paychex Response
      5y
      Thank you for sharing this candid feedback with us. We're disappointed to hear that this was your experience and will ensure your feedback is shared internally.
      1.0
      Jan 21, 2021

      Great Entry Level HCM Company.

      Time and labor support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      very good training, many resources for assistance, team members are very helpful

      Cons

      The entire management style is inconsistent from department to department. very immature perspectives and very disrespectful. when there are serious issues involving management the employees are disregarded - management sticks together and you will be the one punished. very unfortunate.

      1.0
      Nov 9, 2020

      Worst job of my career, from day one until present

      Outside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Expense budget covered sales meals, books, certifications, and client gifts

      Cons

      *Micromanaging - expect to work 60-70 hours a week (75+ during busy season) *Lack of leadership/mentoring *Sink or swim mentality , you're on your own to succeed *Peer-to-peer BULLYING, and leadership BULLYING reps *Lowest commission ever received in my life (They will find a way to cheat you out of every sale with their loopholes) *Favoritism and no discipline for those under leaders wing (You name the type of bullying, it happens. For race, gender, age, tenure, nationality. Management witnesses bullying and smear calling and they do nothing about it. Or they laugh and join in. Reps also have blackmail against leadership so they can get away with murder and they will do nothing about it. The most corrupt and unethical business since Enron.

      avatar
      Paychex Response
      5y
      We'd like an opportunity to discuss your review in more detail. What you've described is not in alignment with our values. Please reach out to us at glassdoor@paychex.com.
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      Glassdoor has 6,162 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.