Paychex reviews

3.1

46% would recommend to a friend

(5,985 total reviews)
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John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,985 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Jun 24, 2008
Recommend
CEO approval
Business Outlook

Pros

When you hold Paychex up against other employers in the Rochester, NY area, they are one of the best. However, that's like saying "of embarrassing family members, this one's the least embarrassing." We do get good benefits, and typically your immediate supervisor will take care of you in terms of work/life balance or assisting you professionally (for example, blowing up roadblocks to projects). And, now that we've managed to completely gum up the works in terms of process and procedure, there's almost a lack of work to do because you just can't get anything done. Between very poorly understood ITIL practices and an almost comical mis-implementation of a Sarbanes-Oxley change management system, it can take two to three weeks just to get a problem fixed. In terms of your coworkers, I work in the IT department. Honestly, I can say that the people I work with in Paychex' IT are generally some of the most competent and talented people I've ever worked with. Sure, some are useless rocks, but the overwhelming majority know their stuff and implement it as well as they can given the constraints they have to deal with. Almost forgot...in regards to benefits, you have to work for them now. Now, you have to jump through hoops to prove you live a "healthy lifestyle" or you'll pay an undisclosed higher premium with higher deductibles for your insurance. There's a lawsuit against another company in California for doing exactly the same thing, and we're in discussions with a law firm to bring one against Paychex for the same reasons the other company is being sued.

Cons

Senior management...not so much. The majority of the senior managers started with Ol' Tom and still live in Paychex' heyday where money was infinite (so they thought) and there was no competition. They've turned Paychex into a lumbering behemoth that is incapable of keeping up with the times. Sales is given free reign to decide which products will be offered and when. So, even if a product can't be completed by their deadline, it goes out, regardless of its completeness. "Oh, we'll fix it later once we've sold enough to our customers." Our products have been very poorly reviewed and Paychex response, literally, was "We just won't let them review it anymore". We're losing customers regularly and are finding it almost impossible to hire on new, qualified talent. Because Paychex is completely inflexible when it comes to pay and vacation time, even unemployed applicants are choosing to "leave it" when asked to "take it".

1.0
May 30, 2026

Absolute 🗑️

Recommend
CEO approval
Business Outlook

Pros

Coworkers were good. Nice office space.

Cons

Leadership - was laid off after a year because of “business decisions” - meaning 6 months in they acquired paycor, a horrible acquisition and their stock dropped 50%. They then decided for whatever reason to keep all of the very expensive paycor employees and real estate and get rid of local Rochester employees.

1.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great base pay and an amazing industry

Cons

You see how they got a 1 star and then got SIX 5 star reviews in the same day a month later? Thats how the office is ran. Things happen and your left to wonder if it was intentional malice. Very unethical. If you know someone in the company there is room for you to grow.. your performance is not an indicator on how much success you will find. The relationships you build or don’t build will determine that. The way they are aloud to run an office with so much favoritism surprises me. Outside of that.. they do not provide you with quality leads. It is a very stressful work environment. 90% of the office does not hit their quota. Most people being fresh out of college with no experience and leaders that are also inexperienced with no real advice to offer. It could be that and not the actual job.

Viewing 214 - 216 of 5,985 Reviews

Glassdoor has 6,156 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.