Paychex reviews

3.1

45% would recommend to a friend

(5,994 total reviews)
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John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
4.0
May 27, 2008
Recommend
CEO approval
Business Outlook

Pros

Paychex was a very fun environment to work in, and very team orientated. They have employee appreciation days, and send you out to New York for training with people from around the country. You'll make great friends you'll keep even after you leave Paychex. You get quarterly bonus' (PIP) based off of your branches performance and your salary. You can, with hard work earn a $2.00 raise in the first year as you go through your course work. The harder you work in your first year, the more you'll make.

Cons

They have set start times and dress codes. You'll get written up if you deviate from these. There is also very little chance for advancement unless you are willing to move out of the state, as there is only one branch office in Minnesota (two counting the satellite sales office in Maple Grove). The raises are also pretty meager after the first year.

1.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and Flexible Time Off

Cons

Low pay. Minimal to no career growth. Constant leadership turnover. Conflicting priorities from the top with little strategic direction. Endless “do more with less” mentality and burnout. Mandatory culture and positivity “training” instead of fixing the problems creating poor culture. The company has become reactive, chaotic, and disconnected from the employees who keep it running. Current CEO drove down stock price and eradicated worker morale. Terrible leadership.

1.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked with Paychex for over 8 years. The company was very good to work for under Marty. Once John Gibson took over, that all took a change. Maybe the PTO. Some benefits.

Cons

- Took away company picnic/holiday luncheons - Favoritism runs deep in the company - Raises/bonuses taken away - bonuses taken away from certain employee's in 2024. - senior employee's making less than new employee's - SERVICE leadership is bad - Turnover - Senior leadership - CEO

Viewing 397 - 399 of 5,994 Reviews

Glassdoor has 6,166 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.