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      Paychex

      Engaged Employer

      Paychex reviews

      3.1

      45% would recommend to a friend

      (5,991 total reviews)
      avatar

      John Gibson

      47% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Paychex has an employee rating of 3.1 out of 5 stars, based on 5,991 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Reviews by job title

      6K reviews
      4.0
      Aug 23, 2025

      Good company. Good job.

      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is an ethical company with good people. They promote a positive culture and values.

      Cons

      Expectations are not always in sync with reality. The company is always in the middle of a "transition" and better things are perpetually on the horizon.

      2.0
      Aug 22, 2025

      Going downhill/it’s a mess!

      Human resources business partner hrbp
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work is nice and my coworkers are amazing.

      Cons

      The CEO is horrible, he’s known for being data obsessed and does not care about employees. So our HR Services division keeps changing their KPIs to meet his wants even though HR is hard to quantify. The KPIs are insane, upper management keeps changing them, like they’re dangling the carrot farther and farther. Pay is low for HRBPs too. The other departments are horrible, especially payroll. Clients complain about how bad payroll is (which is embarrassing for a company that is a payroll company!). The sales reps have questionable ethics. Gibson is also bending to the current admin and severely scaling back our DEI. The company is also getting so cheap under Gibson. They won’t hire CA based employees even though that’s where HR consulting is needed the most.

      Viewing 334 - 336 of 5,991 Reviews
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      ReviewsPaychex reviews

      Glassdoor has 6,163 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.