OpenTable reviews

4.1

78% would recommend to a friend

(670 total reviews)
avatar

Debby Soo

80% approve of CEO

77% positive business outlook

OpenTable has an employee rating of 4.1 out of 5 stars, based on 670 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The OpenTable employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

670 reviews
2.0
Mar 22, 2011
Recommend
CEO approval
Business Outlook

Pros

This is a technology company. For engineers the work can be interesting, and there is a decent amount of opportunity to learn new technologies, though management is generally resistant to incorporating new technologies or ideas. These are not "early adopters" by any means, until about a year ago they were still using SQL Server 2000. (This was in 2010)

Cons

Very unhealthy corporate culture. Senior management recently awarded themselves a second round of stock options equivalent to five times (500%) the industry standard for executive stock option compensation for 2010. They then used those same 'industry standards' to cap all employee salary increases to 3% or less for the year. They then cashed out nearly all of those options they had just awarded themselves. They are almost all completely divested of the company at this point. One wonders if this is simply a strategy to get yet another options award to keep management incentivised. There is little to no formal recognition of engineers who create the products that are making these managers into multi-millionaires. There is an immense amount of anger in Engineering towards management, which may explain why we haven't seen the VP of Engineering in nearly six months.

1.0
May 14, 2018
Recommend
CEO approval
Business Outlook

Pros

Great product. If you are good with clients there are perks the restaurants will give you

Cons

Management doesn’t care about their employees at all. Even when you are top producer

3.0
Aug 9, 2023

Great if you work anything other than customer support

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Senior leadership is engaged and regularly checks in with employees. - Inclusive and supportive community of co-workers. - Really good medical, dental, and vision benefit options. - Option to work in office, hybrid office-remote, and fully remote (from almost anywhere)

Cons

- More emphasis is put on sales and implementing new features than actually supporting and fixing the product that exists for both new and existing customers; this led to many bugs that went unfixed until a specific portion of the code had to be rewritten entirely to accommodate a new feature. - Employee growth, development, and advancement is inconsistent between departments and roles; many roles have no path for advancement, while others seem to have automatic advancement based on tenure alone. - Customer support is treated almost like they're not part of the company: half of the paid holidays as the rest of the company, not getting holiday pay if they don't work the holiday, half of the comp time that the rest of the company gets, separate sick time policies, and inability to attend live company meetings, ERG meetings, and company parties/events without jumping through many hoops each time and preventing other support reps from being able to participate if you are.

Viewing 22 - 24 of 670 Reviews

Glassdoor has 721 OpenTable reviews submitted anonymously by OpenTable employees. Read employee reviews and ratings on Glassdoor to decide if OpenTable is right for you.