OpenTable reviews

People rave about the culture but the friendly family style culture has blurred the line of where friendship ends and where being a colleague or even managager begins. There is (or was)a hidden but very present negative vibe from lower levels of employees in relation to people in managment , for example frustration in transparancy from "friends ", who are in fact their manager. Such simple unnecesary issues cause regular put downs which led me to think there was a larger underlying negativity, that I was not in the office enough to experience. There was a lot of negativity in the "culture", a shame. HR were also not very approachable, I knew of colleagues that did not have confidence or trust to discuss personal matters with HR. I did not have this issue though could understand where the opinion came from.

The pay is far lower than what it should be, the term "customer support representative" was an inaccurate title of what the job really is, senior management is cliquey (including HR), email agents get paid the same amount as phone agents (now THOSE are customer support representatives), a lot of promises not fully kept, high turnover rate which makes things increasingly difficult when this company hasn't even got its feet on the ground for in-house support, and the trainer is not familiar with technical processes (just learned training classes are taught incorrect troubleshooting steps for one of the connection issues).