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      OpenTable

      Part of Booking Holdings

      Engaged Employer

      OpenTable reviews

      4.1

      78% would recommend to a friend

      (669 total reviews)
      avatar

      Debby Soo

      77% approve of CEO

      76% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.2

      Compensation and benefits

      4.1

      Culture & values

      3.9

      Senior management

      3.9

      Career opportunities

      OpenTable has an employee rating of 4.1 out of 5 stars, based on 669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The OpenTable employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      669 reviews
      5.0
      May 19, 2017

      Great people

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice office, good people, positive environment

      Cons

      Some managers are too protected from their own failures

      4.0
      May 18, 2017

      Great Place to be!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great management, culture and fringe benefits. I feel like once we get past the newness of starting up that this place will be perfect.

      Cons

      Volumes have been far too much for current staffing. The transition did not go smoothly, but it sounds like improvement is on the horizon.

      avatar
      OpenTable Response
      8y
      Thank you for the feedback and your patience as we grow our customer support office. Building out the team like this will always have its growing pains so we appreciate the feedback. Thanks!
      4.0
      May 16, 2017

      Good Intentions - Bad Follow Through

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is the best work/life balance I've ever had. The culture is fantastic, though geared more towards extroverted millennial types. The work itself is not boring and makes you use your brain. I love everyone I work with. Very little office drama (easy to stay out of some of the whispers of drama). Direct supervisors do not act above you and are always happily available. Generous PTO, constant lunch catering, good insurance, EcoPass, monthly team budget.

      Cons

      The pay. We get paid for customer support when in reality there is a large amount of troubleshooting/tech support. New feelings of being micro-managed are felt across all teams on the floor. We were promised things in training that all employees agreed were promised that now HR and upper management claim were never said. Upper management feels generally unapproachable, clique-y and judgmental. These are common opinions of myself and the workers we have left. We lost about 15 people in a little over a month out of an already small, understaffed support team. And we have at least 15 more actively looking for new employment.

      Viewing 499 - 501 of 669 Reviews
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      Glassdoor has 721 OpenTable reviews submitted anonymously by OpenTable employees. Read employee reviews and ratings on Glassdoor to decide if OpenTable is right for you.