OpenTable reviews

One of the worst places I’ve worked!!! During my 2 years working at the Opentable LONDON FINANCE DEPARTMENT they had problems retaining staff. At one point there was a staff member leaving every month for over a year. The team was about 10 people. This was due to incompetence of management. They have had no training on how to deal with staff problems. The managers would play favourite with employees which causes resentment and frustration between staff. Management would also discuss personal matters of other employees which isn’t professional. I was always told “not to say anything” when told something about another employee. During the pandemic I had a family member pass away and needed to go back to my home country. The day I found out of my family members passing we were told in a meeting “you should be grateful to have a job during the pandemic and if you don’t like it then you should leave.” I reported staff bullying to HR and these comments but they seemed unbothered to fix the problem. I was asked to return in the height of the April 2021 lockdown even though HR had approved until June 2021 for me to stay. I feel this breached a duty of care they had towards me as an employee. Many staff have left due to bad management which is a recurring problem. Managers blame staff they are managing and there is no accountability of whether what is being reported to higher management is correct. Due to the team being reduced during covid and staff retention rates low, the workload was piled onto loyal employees who stayed, which caused a lot of stress. This then impacted their performance reviews at the end of the year as higher management saw it as underperforming. Managers were trying to persuade others feedback for them to be favourable so they received high bonuses. My attempts to ask for new staff members were always brushed off and was told to work harder. Career opportunities are non existent until someone leaves. Management change the direction of work constantly which makes it difficult and confusing to know which way to proceed and plan your day. I believe the higher management did not understand the EMEA market as they were based in the USA. The workload can be reduced by implementing changes but this was always blocked by management as they did not like trying new ideas. Would not recommend this place to work even if you are desperate for a job!!!

The hourly rate is garbage for how much they expect you to do. Expect back to back calls for days before and after any holiday... which you will be working. Holidays are paid but if you're scheduled to work.. you'll be working. Their entire "review/raise" system is built to keep you at the lowest possible pay rate. They will tell you all through training "You'll never get a sup call! Everyone is nice to you!" Complete nonsense. Every call is either a customer angry about their rewards points or some restaurant angry about the software. Good luck. Also, good luck moving up.. if you're not in the right "friend group" you're not going anywhere. It's not like it matters anyway, the restaurant industry is in the toilet right now, they won't be hiring any time soon.