OpenTable reviews

4.1

78% would recommend to a friend

(670 total reviews)
avatar

Debby Soo

80% approve of CEO

77% positive business outlook

OpenTable has an employee rating of 4.1 out of 5 stars, based on 670 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The OpenTable employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

670 reviews
2.0
May 11, 2018

Toxic and a lot of change

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Sales incentives are good and frequent -Collaborative and helpful instead of individually competitive and pitting salespeople against one another -Free food -Market leader

Cons

-Cliquey -Lots of change and lack of transparency -"You're with me or against me" mentality -Health plan is weak. Majority of benefits focused on San Francisco/California - not consistent across states -Tech is slow -Customers (restaurants) hate us but need us, so closing is relatively easy but with reluctance and complaining -Growth and career advancement is centered around switching departments, which is not real advancement

5.0
Mar 9, 2016

Grab a seat at the table!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've worked at OpenTable for several years now, and it has been a real privilege to be a part of the growth this company has achieved in that time. Beyond our amazing products for restaurants and diners, what makes OpenTable special is the people. We are absolutely a company of foodies who work hard and eat well -- often at the same time. There's always someone to grab lunch with, terrific healthful snacks for employees, and treats from colleagues' latest travels on Steakman's (Yes, we have a bar in our marketing department!). There's a new focus on professional development and there are always opportunities to broaden your skill set if you're willing to take on new challenges. Management puts a true emphasis on work-life balance, and the company regularly celebrates team and individual accomplishments. Volunteering is important as the company values giving back -- and those outings are typically followed by great food and drink! There's a great deal of transparency around company goals, which I appreciate. And, as a diner and former restaurant professional, I really love the service and the product so it's incredibly cool to work for a brand you actually believe in.

Cons

The growth we've achieved has definitely been accompanied by changes, and they haven't always been effortless to navigate -- when you staff up dramatically, for example, it can be hard to establish solid career paths. However, we have a super charged-up CEO who is really dialed in to those challenges and a solid P+C team, so I think we're moving in an exciting direction.

3.0
Mar 26, 2011

Recognition Lacking

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Awesome people; relaxed environment; great location; company is successful

Cons

Almost no recognition at all; senior management never visits the regular folks (not once in 3 years); people who do badly get to stay; people who are gifted and do well are held back; raises are anemic; efforts to bring in leaders from other companies to talk about technology are actively blocked; using advanced technology is only recently allowed after a near mutiny; bizarre priorities and guidance out of step with business needs

Viewing 31 - 33 of 670 Reviews

Glassdoor has 721 OpenTable reviews submitted anonymously by OpenTable employees. Read employee reviews and ratings on Glassdoor to decide if OpenTable is right for you.