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      MuleSoft

      Part of Salesforce

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      MuleSoft reviews

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      3.9

      59% would recommend to a friend

      (587 total reviews)
      avatar

      Brent Hayward

      77% approve of CEO

      47% positive business outlook

      Ratings by category

      4.5

      Compensation and benefits

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Career opportunities

      3.7

      Work/Life balance

      3.5

      Senior management

      MuleSoft has an employee rating of 3.9 out of 5 stars, based on 587 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MuleSoft employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      587 reviews
      1.0
      Nov 28, 2016

      Sinking faster than the Titanic

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Innovative products - Technical training is very detailed and first class - Sales orientated/driven business where everything revolves around the Sales team. - Pre IPO company

      Cons

      - In 10+ years of working in technology I have never seen a sales team and leadership that is so naive and uneducated in how the products work and function. The sales team is lazy and will blame everyone around them for their shortcomings if they miss target and unfortunately management have the same view and will blame everyone else but the Account Managers. - Lack of leadership from the top down is critically damaging the business in all areas - culture and morale are at an all time low; leading to many high achievers leaving the organisation. - Too many politics for an office of 40-50 that again is impacting culture. - Career progression: There has not been one internal promotion across all teams in my 18-24 months at the organisation in Asia/Pacific. - The company, from my knowledge, does not do anything to give back to the community where as most established organisations will sponsor a charity or spend some amount of time helping the broader community four or five times a year. - There is little to no flexibility in working remotely even if you have young children. - No communication or direction about the strategy for the future within the APAC region.

      avatar
      MuleSoft Response
      9y
      I am sorry that your experience with MuleSoft is not delivering what you want in terms of engagement. My time is always available to speak with you directly about the issues you are raising here. I would be delighted to work with you to understand how together we can make a difference. I have to say that the facts don't support a lot of the statements here - so perhaps there is a mismatch of expectations. The sales team and the business generally in Sydney is having a stellar year and there seems to be little reason why there is a need to 'blame' others. The recent Engagement Survey shows that whilst we always have improvements to make; by and large the team is engaged and enjoying what they do. They have great confidence in the overall leadership of the business. We also now have a team of employee's in Sydney (and indeed APAC) - known as the MulePac who are focused on making MuleSoft an even better cultural experience. This is awesome because its not management driving this on a top down approach. The turnover in staff has been at 'normal' levels and whilst its always distressing when it doesn't work out, we understand that MuleSoft is not for everyone. I hate it when it doesn't work out but it happens in any business. I can immediately think of many promotions within the team in Sydney - both in line promotions as well as promotions to leadership roles. Our AD Leader is an internal promotion; our Support leader is an internal promotion; one of our Engagement Mgr's is an internal promotion and we have many who have been promoted in line within their function. Finally, most of the team would not agree on the communications front. With weekly team meetings; monthly updates on the APAC business; bi weekly Field Radio sessions; monthly Q & A sessions with the CEO and other smaller team meetings many feel that there is almost too much communication. We can always make improvements - no one in the leadership team believes we are perfect. But feel free to come and speak to your manager or to me directly - we are always looking for feedback on how to improve. And whilst I love the passion, help us to fix what you see is not working and don't stand on the sidelines. That's being a Muley! Regards Will Bosma
      5.0
      Dec 14, 2015

      Cutting edge inside sales organization

      Account development
      Recommend
      CEO approval
      Business Outlook

      Pros

      --Mission-driven company driving massive business impact for customers --Good people--this is actually a company value in hiring. No jerks (refreshingly)--I actually look forward to spending time with my colleagues. --Competitive comp and good potential to outperform quota--at least on the North America team --Culture. Deep focus on creating the right culture, at least in the account development team I'm on. My manager (I'd say the same for most inside sales leaders) genuinely cares about how I'm doing, my development as a person and sales person. The people on my team are pretty bright, and there's a strong pay-it-forward attitude. --Professional development. Every company talks about this being top priority, and MuleSoft is not perfect by any means, though at least in my department, I see the managers making an effort to build out programs, get people exposure to other groups at the company, and work with me to build out a professional development/goals plan. At the ground level, feels like MuleSoft is doing a better job here than bigger companies I've worked at.

      Cons

      --Growing pains. The company has grown very quickly and we sometimes get stuck in processes that worked great at half the scale. Can sometimes be painful to get stuff done from departments across the company, though getting better. Need to be more aggressive at pushing the status quo and taking calculated risks. --Pace-setting culture. Very collaborative culture overall, though when you bring together a lot of overachievers/Type As, you can get a pretty competitive vibe going. Generally a good thing, though even as someone who considers himself very competitive and hard-driving, I need to pace myself to keep from getting burned out.

      1.0
      Nov 24, 2015

      Disappointing and cheating

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Seems to be willing to invest in training; from the onset, it seems positive. However, disappointing quickly due to dishonesty and heavy politics.

      Cons

      Expects a great deal from people but very limited resources and support provided; a lot of politics; management only cares about sales results, neglects overall culture and other job functions; there are a lot of ambiguity and very little empowerment; does not truly care about its people and career path, development etc.

      Viewing 13 - 15 of 587 Reviews
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      ReviewsMuleSoft reviews

      Glassdoor has 678 MuleSoft reviews submitted anonymously by MuleSoft employees. Read employee reviews and ratings on Glassdoor to decide if MuleSoft is right for you.