As is true for all consulting firms, working with clients is hard. We don't have control over the processes and decisions that are made at the client company, we can only consult. Sometimes the client will make the big changes we suggest, but sometimes we have to support them within the constraints of their business. The great thing about Modus is that you have a world-class support system, almost an "us against the world" mentality - not in a bitter way, but in a way that breeds a real camaraderie.