Product Support Team - Disappointment
Pros
The pros are - - The overall company culture - Good food I did not find any pro in the product support team. I would recommend working at Facebook, but be very aware of which teams you join, the core responsibilities, the manager, the career level your are joining at etc.
Cons
- It was a struggle to spend time in such a monotonous and mundane role. - I was sold this role to be a product role, but this is a pure Operations role. - Do not be fooled when asked / told about strong analytics required etc, you would most likely end up answer to angsty folks in sales teams and doing customer service. Please spend your time in a core role, it is where you'd have value in Facebook. It is easy to feel rudderless in this role (no matter what is told to you during your interviews). Employees in non-support / core roles are valued in the company, unfortunately this team and its immediate umbrella organization is not one of them.
