Lush reviews

3.7

55% would recommend to a friend

(2,224 total reviews)
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Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jun 16, 2018

Supervisor/Sales Assistant

Recommend
CEO approval
Business Outlook

Pros

Good wage for a retail position. Chances for promotion.

Cons

- Wages do not reflect the work required - Far too much feedback, also sometimes in quite humiliating and badgering. All stores differ but my store had strict feedback tracking and you could potentially get fired for something as small as not facing the door 24/7. - Do not support unions. We were told not to join a union because it would anger the company and not help us get better wages. - Very little chance of hitting targets, they ensure they are too high to hit. - Harsh monitoring. We had a lot of mystery shops at my store, and despite being severely understaffed, some staff were humiliated and told off for not being perfect. Their standard of perfect is extremely high and unattainable when very understaffed. - Hard to get promoted, there was a lot of favourtism. During my 2 years there I saw people perfect for the jobs they were applying for being passed over for the managers best friends or crushes.

4.0
Jun 15, 2018

General Labour

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work atmosphere was excellent, the supervisors and managers are very helpful and friendly.

Cons

There a no cons about working at Lush

2.0
Jun 7, 2018

Sales Associate

Recommend
CEO approval
Business Outlook

Pros

Staff discount and the products.

Cons

There no other way but to say that it was a toxic work environment. Perhaps it was the store location I was in because I've heard positive reviews from friends that have worked in other stores outside of NYC. There was too much passive aggressiveness, entitlement, and unnecessary attitude all of which are forms of mental abuse and that's not an exaggeration. It was extremely cliquey and I felt like I was in middle school all over again. Lush presents itself as a positive place for self-care however the store I was in was beyond hypocritical. Floor leaders would talk to me as if I was the stupidest person on earth and I felt extremely heavy coming into work for every shift. It's sad because I know Lush at the core as a company does not believe in that atmosphere. I know co-workers who were even too scared to approach the manager and other floor leaders about their approach.

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Glassdoor has 2,768 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.