Lush reviews

3.7

55% would recommend to a friend

(2,224 total reviews)
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Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Jun 28, 2018

sales assistant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good pay fun lots of training

Cons

supervisors were rude very busy especially in winter period lots of products to memorise

2.0
Jun 28, 2018

Sales Assistant

Recommend
CEO approval
Business Outlook

Pros

Fun environment Staff discount Ethically resourced ingredients Supporting grassroot charities In store events

Cons

Too much favouritism and sometimes borderline racism

3.0
Jun 26, 2018
Recommend
CEO approval
Business Outlook

Pros

Lush is a company aligned with my ethics and morals. -The products they are selling are of great quality -People are respected regardless of their opinions/appearance. -Great staff perks -Training received is educational and useful in the real world -The pay is good - very rare to find positions in retail that pay the London living wage

Cons

-The micromanaging from supervisors can be unbearable at times, and unnecessary. A lot of us working as sales assistants are adults and don't need to be directed and told to do things every 5 minutes (things are common sense really). Most times people have quit it has been because of members of staff higher up being on their case or just being mean. -Sales targets are unrealistic at times. -You are encouraged to be yourself but sometimes the whole 'loud and proud and super bubbly' attitude is forced on people. -Favouritism is also a huge issue. -It's a job I wouldn't recommend to someone with anxiety. -A criticism that has been given to Lush time and time again has been the overwhelming customer approach from sales assistant yet it's still something that we are trained and told to do. It's too much and needs to be dialled down. There's absolutely nothing wrong with trying to help and encourage customers but it really shouldn't be as intense as it is.

Viewing 1864 - 1866 of 2,224 Reviews

Glassdoor has 2,768 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.