Lush reviews

3.7

55% would recommend to a friend

(2,224 total reviews)
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Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Jul 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Supportive management team - willing to go above and beyond to keep staff well-being positive. Excellent training - in depth and entertaining. One training session was done in a Crystal Maze layout that was hysterical. Fun Company - the company itself is a fun cosmetics brand to work for Ethical awareness - the management team work within the local community to get the store to support grassroots charities and local schools.

Cons

Busy at Christmas - as with most stores Lush is no exemption from the Christmas rushes and with its growing popularity it does make for a very busy season. Gossips - I worked there two years ago and by the end of my journey I had had to implement a personal ‘no gossip’ policy where if members of staff approached me to have a gossip about someone I would abruptly walk away and tell them to get on with their job. Through my 5 years of working for Lush Arndale I can safely say that there have seen a fair share of very self entitled employees that have made work uncomfortable and rather than look at themselves as the cause of their unhappiness they would lash out at others. This behaviour was always managed very professionally by the management team who would put in the correct and appropriate support and consequences where necessary. At one point I had stepped up into a management role in another branch I decided it wasn’t for me and quit, upon hearing this Lush Arndale contacted me with concern and offered me my old job back as they said they appreciated my skills and wouldn’t want me struggling to find employment. This level of sympathy, care, and generosity is just one of many examples as to why Lush Arndale is such a lovely store to be a part of.

5.0
Jul 16, 2018

Really love the company’s ethos

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Staff discount and good with mental health

Cons

Very chatty environment as everyone is so friendly

3.0
Jul 15, 2018
Recommend
CEO approval
Business Outlook

Pros

The discount is amazing and you really feel like you're making a difference by promoting sustainable materials and animal rights.

Cons

I personally experienced a lack of team mentality, I don't think they regard temps as highly as permanent staff members, but a lot of places are like that.

Viewing 1858 - 1860 of 2,224 Reviews

Glassdoor has 2,768 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.