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      Lush

      Engaged Employer

      Lush reviews

      3.6

      55% would recommend to a friend

      (2,222 total reviews)
      avatar

      Mark Constantine

      52% approve of CEO

      35% positive business outlook

      Ratings by demographic groups

      Lush has an employee rating of 3.6 out of 5 stars, based on 2,222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Reviews by job title

      2K reviews
      1.0
      Nov 25, 2019

      Emotionally abusive management

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is good and you get a good discount on items

      Cons

      Management expects you to do their job for them and gives no thanks, instead the second you make a small mistake the manager forces you to quit (because they know they can’t fire you). Managers are very young and there is no HR or area managers so if your manager is doing something illegal, immoral, or unethical you have no one to report it to. If your manager doesn’t like you they cut your hours and put you on days they’re not in.

      3.0
      Oct 31, 2019

      Excellent pros but stressful

      Sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get excellent pay! Lots of free goodies and amazing 50% discount (even on spas!!). In depth training about skincare, haircare etc. And it's not just the type of training you'll only be able to apply in Lush, it's information I've used since to purchase products. It has helped me understand my skin and hair more! You also get to meet like-minded people and form long term friendships.

      Cons

      Although all of the pros are really brilliant, I'm not sure if it's worth the stress and pressure that comes with the job. If you don't approach a customer within 2 minutes of them stepping into the store you are given 'feedback' and told you aren't doing your job. The supervisors and managers are constantly watching you and it's very unsettling. I'm a confident person and even for me, it was very hard to do my job while having someone spy on me. I just knew after every single consultation that I would have, a supervisor would come over to me and ask me "why didn't you mention this? why didn't you try to sell more products? etc, etc". Sometimes you really just want a human interaction with customers, and the management at Lush doesn't allow that. You have to be a robot for management to like you and for them to think you're doing a good job. And I'm sorry, but if you've reached that point then that means you've sold your soul to the company because no one can be that damn preppy 24/7, it is inhumane.

      1.0
      Oct 29, 2019

      disrespectful

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      nothing really there are "some" nice staff... the rest are rudeee

      Cons

      favourites, rude, neglecting, lack of sympathy

      Viewing 178 - 180 of 2,222 Reviews
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      ReviewsLush reviews

      Glassdoor has 2,766 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.