Lush reviews

3.6

55% would recommend to a friend

(2,221 total reviews)
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Mark Constantine

52% approve of CEO

35% positive business outlook

Lush has an employee rating of 3.6 out of 5 stars, based on 2,221 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Aug 28, 2016

Not the best

Recommend
CEO approval
Business Outlook

Pros

The pay was good and the bonus was great and I love the products.

Cons

There's a lot of hypocrisy. Saying that they aren't sales driven and just want to help the customers is dishonest. They force you to be pushy and you spend the whole shift paranoid and exhausted.

3.0
Aug 15, 2016
Recommend
CEO approval
Business Outlook

Pros

Looking back at when I opened the store, great atmosphere, excitement and full on support from management was received. Full informative training days were an absolute blast. Great ethics, London living wage & 50% discount.

Cons

- Constant changes in management have caused communication problems. Stop hiring incompetent supervisors who end up leaving after a short while! Poor communication among staff members, things that should be included in weekly newsletters are always missed out. New recruits are working with no prior training dropping the standards. It's just not a great vibe anymore. Some managers are very patronising (e.g. Someone who's name starts with H) and recent cash discrepancies have created a culture of distrust and have generally been making staff's lives miserable.. For example we have to stay behind after our shift has ended just because the cash team haven't taken us off tills on time. Also, we throw away ridiculous amounts of bath products everyday, and staff aren't allowed to take them home like we use to be able to.

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Lush Response
9y
Thank you for taking the time to add your feedback here. It is really important to us that we understand the experiences of our staff. We take on board your comments and would welcome further feedback. Please feel free to email retail.support@lush.co.uk
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Glassdoor has 2,765 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.