Does Lush pay their employees well?

According to anonymously submitted Glassdoor reviews, Lush employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Lush. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Lush?

58% of Lush employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lush 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lush?

Sales Assistant (575) , Sales Associate (324) , Supervisor (141) , Retail Sales Assistant (61) , Sales Ambassador (48) , Production Assistant (44) , Retail Sales Associate (40) , Seasonal Sales Associate (40) , Store Manager (38) , Sales (34) , Retail Assistant (32) , Manager (27) , Shop Assistant (24) , Trainee Manager (22) , Stock Assistant (21)

What are the pros of working at Lush according to real employee reviews?

"The pay is good and you get a good discount on items" ((in 163 reviews)); "Great Enironment and People!" ((in 125 reviews)); "The training they provide is good." ((in 102 reviews)); "Great colleagues to work with" ((in 101 reviews)); "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." ((in 100 reviews))

What are the cons of working at Lush according to real employee reviews?

"Poor management and lies about being an ethical company" ((in 198 reviews)); "Long hours and bad to work into the night" ((in 41 reviews)); "One particular supervisor always had something to criticise, you could never do anything right, definitely not someone you could go to for help." ((in 40 reviews)); "I don’t get how you want us to make big transactions but pay us low salaries" ((in 34 reviews)); "Bullying is rife and head office are aware of the issue but refuse to do anything about it." ((in 31 reviews))

Lush reviews

Compare reviews

3.7

58% would recommend to a friend

(2,210 total reviews)

Mark Constantine

54% approve of CEO

36% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Senior management

3.0

Career opportunities

Lush has an employee rating of 3.7 out of 5 stars, based on 2,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Mar 2, 2026

Pushy management

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Staff discount and employee benefit scheme

Cons

Used to be a great place to work but I'm the last year focus has shifted to sales, management lack empathy and are very pushy

4.0

Feb 26, 2026

positive work vibe

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

50% off discount/ work life balance

Cons

management can be better, but super respect all staffs

1.0

Feb 22, 2026

Negative experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None I can think of

Cons

- One of the most toxic workplaces I ever worked at - Salary was extremely low and miserable $7/hr - Staff expected to help unload and unpack at warehouse at odd hours like 10pm- midnight - Very limited toilet and food breaks, nearest toilet was infested with cockroaches - No place to sit, forced to stand for hours on end - Forced to carry heavy barrels of water - Boss stopped giving me work without reason, after I quit, the boss defamed me and told everyone that I didn't attend to a secret shopper as I was busy attending to a customer (totally made up story from my perspective and was never once communicated to me directly by management, showing how untrue this was) - A lot of negative energy and hatred towards competitors like The Body Shop - Colleagues very clique-ish and some are like bullies - No recognition/rewards despite pulling in top sales

Viewing 37 - 39 of 2,210 Reviews

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