Lush reviews

3.7

55% would recommend to a friend

(2,224 total reviews)
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Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Feb 21, 2020
Recommend
CEO approval
Business Outlook

Pros

-Training excellent and paid for. -You'll meet some pretty cool people - but will rarely get to spend time with them to bond as a team. -Interview expectations clearly outlined via email. -Good about pronouns. -Relaxed uniform in regards to piercings/shoes/hair colour. -Free stuff (damaged products). -Good temp role hours wise.

Cons

It is a popularity contest. I brought a notebook and pen and a supervisor had to tell me outside of work that this felt threatening to some of the newer supervisors, like I was out to get their role. I was constantly taken aside - and some of the comments were fair game like how I spoke on the shop floor - but then I noticed that other supervisors spoke that way anyway but were always reporting what you told them to management - either in conversation or related to work. If they don't like you, you're doomed to fail. So if you're autistic, as I am, make sure you're EXCELLENT at blending in. You will need to. I was instructed to keep my head down and did so - making some excellent sales and yet was still voted out (which they do by the way, and constantly hang it above your heads "be nice to your supervisors because they're the ones voting to keep you in"). It was interesting that the temps they kept on were very submissive in nature and YOUNG as well. I was one of the oldest at 23 and most people they kept on were 16. I did ask for feedback, but strangely the manager hasn't gotten back to me despite promising to do so in late January. Perhaps it was to do with my sales, but more likely due to the fact that she didn't like me. Lush is also rather pushy with getting you to touch people in order to demo the products. They prefer you to say "can you give me your hand?" and then for you to put the product on rather than asking the customer for consent: eg. "would you like to try this on your skin?" . They don't even like you to ask about allergies because "we don't want to give the impression that our products are reactive and usually customers will tell you straight up." How can they though, if we just slap anything onto their skin?

1.0
Nov 16, 2019
Recommend
CEO approval
Business Outlook

Pros

50% staff discount Friendly work mates

Cons

Ethical branding is just a front for your standard evil corporation. Had regular sexually vulgar comments directed to me from management when I joined at age 16. Blatant racial discrimination from managers to every single person of colour on the staff. Company utilises palm-oil in spite of employees being taught to lie about this, plastic glitter, single use plastic packaging for shipments. Employees as young as 16 years old received over-excessive reprimanding to the point of tears for not greeting every single customer in a friendly enough manner. 5 hour 45 minutes shifts utilised to prevent employees from receiving breaks. Management was untrained, unprofessional, and had a disgusting brand of acting like they cared, then instantly being talked behind your back. Toxic, over-competitive culture pitted store assistants against each other, while they want you to still believe that "we're more of a family than a workplace". Rats in a workplace where members of the public would be putting our products on their skin, while the management refused to do anything about it.

1.0
Sep 12, 2019

Deceptive company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good discount, free coffee, etc

Cons

- i didn’t get pay for my overtime because they cut your paycheck day short just before your overtime .. -Favouritism seem to be a big thing here -they hire a lot of seasonal people to save money so they don’t have to give people a lot of overtime to save money - is overrated .. not sure why they say it’s one of the best employers to work for - they are not as organized.. I remember they over hired and a lot of people had to go home early .. or work I’m different departments.. - I went to another interview this year, and they didn’t seem to give me credit for coming back .. and seemed like they prefer someone new ..

Viewing 310 - 312 of 2,224 Reviews

Glassdoor has 2,768 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.