Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

68% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Lumen?

Business Analyst (4) , Account Manager (3) , Engineer (3) , Network Engineer (3) , Software Engineer (3) , Account Director (2) , Customer Service Representative (2) , Customer Success Manager (2) , Electromechanic (2) , Logistics Coordinator (2) , Network Technician II (2) , Project Manager (2) , Specialist (2)

What are the pros of working at Lumen according to real employee reviews?

"People are friendly." ((in 13 reviews)); "work life balance is good" ((in 11 reviews)); "Benefits for lumen are great" ((in 7 reviews)); "Felt supported, great team to share ideas and collaborate with." ((in 5 reviews)); "Work Life Balance , Good Seniors and managers." ((in 4 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Too much bloat and bad management" ((in 7 reviews)); "A lot of consolidated with through the years with frozen or minimal pay increases." ((in 3 reviews)); "Salary is low and job experience is very limited" ((in 3 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Part of Sonepar

Lumen reviews

3.7

68% would recommend to a friend

(129 total reviews)

Régis Chouinard

79% approve of CEO

60% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.4

Compensation and benefits

3.3

Senior management

3.3

Career opportunities

Lumen has an employee rating of 3.7 out of 5 stars, based on 129 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Services de construction, réparation et maintenance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

129 reviews

4.0

Nov 21, 2024

Enjoy working for Lumen

Systems analyst

Recommend

CEO approval

Business Outlook

Pros

Overall company is going in the right direction and appreciate the communication

Cons

Confusion in the lower ranks trying to implement company direction/changes

4.0

Nov 11, 2024

Getting Better

Customer success advocate ii

Recommend

CEO approval

Business Outlook

Pros

New CEO has made some great changes

Cons

Not enough support with outdated processes that take time to understand.

5.0

Oct 25, 2024

Yes

Lead researcher

Recommend

CEO approval

Business Outlook

Pros

No, thank you very much.

Cons

Too much red tape. Regulations.

Viewing 28 - 30 of 129 Reviews

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Conseiller(ère) RH et acquisition de talents

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