Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      3.6

      62% would recommend to a friend

      (10,118 total reviews)
      avatar

      Tim Sweeney

      66% approve of CEO

      59% positive business outlook

      Ratings by demographic groups

      Liberty Mutual Insurance has an employee rating of 3.6 out of 5 stars, based on 10,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Assurance industry (3.6 stars).

      Reviews by job title

      10K reviews
      1.0
      Mar 13, 2026

      Customer Service with a Twist

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive environment with your close coworkers.

      Cons

      You are required to help the sales team, but the sales team gets the commission. You are tracked every second you sign in, you better hope you do not need to use the bathroom or your manager will call you and ask why your call metrics are so bad.

      2.0
      Mar 10, 2026

      Intense pressure

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Transferable skills and capability development (natural manifestation in a high stress, multi-hat wearing environment).

      Cons

      High demand, intense pressure and expectations. Well-being impact. Tied to desk >8 hrs a day while being told not to - but adding human resources is a non starter at the detriment of contributors. Juggling too many balls and the dropped ones receive scrutiny without meaningful acknowledgement for significant positive accomplishments. Employee experience is overperform in order to meet, not exceed, expectations for annual reviews.

      Viewing 106 - 108 of 10,118 Reviews
      Related searches: Liberty Mutual Insurance jobs | Liberty Mutual Insurance salaries | Liberty Mutual Insurance benefits | Liberty Mutual Insurance interviews
      ReviewsLiberty Mutual Insurance reviews

      Glassdoor has 11,404 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.