Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

63% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1300 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 865 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 717 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 540 reviews)); "Flexible work from home schedules" ((in 349 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 471 reviews)); "There are good managers but also many mediocre and poor managers." ((in 248 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 146 reviews)); "Bad Upper Management" ((in 145 reviews)); "Constant reorgs and layoffs." ((in 117 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,113 total reviews)

Tim Sweeney

66% approve of CEO

60% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Assurance industry (3.6 stars).

Reviews by job title

10K reviews

1.0

Oct 25, 2008

A company destined for failure.

Sales manager

Recommend

CEO approval

Business Outlook

Pros

If you really need a job and have NO other options.

Cons

Very cocky air of superiority demonstrated by management as well as some Sales Representatives. Poor management decisions and restructure is just the beginning of the end.

5.0

Oct 24, 2008

Great place to work

Resident sales representative

Recommend

CEO approval

Business Outlook

Pros

Great Products and great compensation. Overall this is a good company to work for. Very family friendly. Lots of opportuinity for growth and advancment if you live in a major metro area or are willing to move. Production is king. the more you produce the better you are treated.

Cons

Liberty Mutual has a very ridigd radical command structure. many layers of management. They were always good about recognizing good performance. but you were either in the "spotlight" or "on the radar" not much inbetween. In terms of production the difference between Hero and Zero was about one policy a week.

2.0

Oct 24, 2008

Layoff of very valuable employees!!!!! Only unskilled and inexperienced workers kept!

Senior technical training consultant

Recommend

CEO approval

Business Outlook

Pros

Liberty Mutual has excellent benefits and a good salaries for their employees.

Cons

Liberty Mutual's upper management are very dishonest and lack proper business judgement. The company laid off serveral hundred employees and throughout the process most poeple were told from upper management that everyone would end of with some type of position within the company. And when that didn't pan out they turned around and just appointed people to jobs that had no experience and even gave them a raise. Liberty Mutual got rid of the best of the best in it's service/sales department during the downsize.

Viewing 10072 - 10074 of 10,113 Reviews

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Jobs at Liberty Mutual Insurance

Technical Claims Specialist

Sales Representative, Inbound, Remote

Remote Inside Sales Representative

Remote Inside Sales Representative

Remote Inside Sales Representative