Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

62% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (118) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1318 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 893 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 736 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 543 reviews)); "Flexible work from home" ((in 356 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 474 reviews)); "There are good managers but also many mediocre and poor managers." ((in 250 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 157 reviews)); "Bad Upper Management" ((in 148 reviews)); "Constant change and layoffs" ((in 117 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.6

62% would recommend to a friend

(10,116 total reviews)

Tim Sweeney

66% approve of CEO

59% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.6 out of 5 stars, based on 10,116 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Assurance industry (3.6 stars).

Reviews by job title

10K reviews

1.0

Dec 18, 2009

Beware this company. Investing heavily in the Sales side of the business, cutting drastically on the claims side.

Claims specialist iii

Recommend

CEO approval

Business Outlook

Pros

They will pay for your education, have a pension, coworkers are good, at least the ones who have not been let go.

Cons

Too many to list. Management is about 10-15 years behind the times. Only concerned about sales and cutting the payouts too policyholders. Too much Geico envy. They need true leaders and need to actually offer a service. Most of their money is invested in software designed to minimize payouts to policyholders. Gieco, Statefarm and Liberty Mutual are now the big 3 of insurance. Stay away. Just like the big banks they are incredibly unstable. A large portion of their policies are being cancelled. This being offset by new policies.

5.0

Dec 16, 2009

Liberty Mutual is a great place to work

Senior software developer

Recommend

CEO approval

Business Outlook

Pros

Work from home available - good home/life balance. Pay for Performance - your performance grade and pay are linked to a continuum to show where your pay should be. 3 weeks vacation to start. Bonus awarded yearly based on your and the companies results.

Cons

Hard to get promoted - they usually wait for an opening at the next level before promotions are done. If no one moves up or out they can be hard to get.

4.0

Dec 4, 2009

N/A

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good mid level management that coaches their employees. opportunities for advancement and continuing education. approachable management and continuous imrovement programs

Cons

inflexible schedules, lack of communication between senior management and mid level staff, poor claims service in the contact center and agents

Viewing 10009 - 10011 of 10,116 Reviews

Top companies for "Compensation and Benefits" near you

AXA

3.7★Compensation & Benefits

EMPLOYERS

3.6★Compensation & Benefits

ICICI Prudential Life Insurance

4.3★Compensation & Benefits

Munich Re

4.1★Compensation & Benefits

Jobs at Liberty Mutual Insurance

Claims Specialist, Workers Compensation - West Region

Claims Specialist, Workers Compensation - West Region

Claims Specialist, Workers Compensation - West Region

Claims Specialist, Workers Compensation - West Region

Claims Specialist, Workers Compensation - West Region