Good company to work for, but product quality and service could improve
Pros
Good benefits and salary -- full medical, dental, 401K, etc., and salary is in the middle range for industry (not too low, but not the very top). The products are innovative and cutting edge -- exciting to be involved with.
Cons
There was a general lack of willingness to stand behind product quality from senior management. When customers came back with repairs or broken products, especially older (no longer made) models, senior management gave them a sorry/oh well! response. This was incredibly discouraging and really came off to customers as an overall lack of strong customer service and understanding of the rather important American value of standing behind the quality of one's product. It seemed the very high/senior management (especially Korean) didn't grasp this concept fully and just how important it is to the American consumer. Likewise, the American ideal of "I want it now" was also squashed when it tooks months and months to produce products in a timely and needed manner. There was certainly a problem with proper management at forecasting product need at the mid-management level (apparently due to pressure from top management not to over-order).
