Kingfisher reviews

Glaring lack of senior/management level experience in real world digital strategy causes confusing and often misleading direction. Blind refusal to accept anything other than repackaging e-commerce strategy as a catalyst to success results in stale work at a production level. Innate fear of change means digital innovation isn't nurtured, resulting in wasted time and more importantly, wasted talent on a sobering level. Morale among the real talent is at rock bottom as a result of the above. Insular culture among senior-management, creating an impasse of naivety and resistance in the face of anyone proposing unfamiliar solutions.

The size of the company, ingrained culture, ways of working and poor communication between teams and locations have meant that delivering the vision for the ambitious change program is cumbersome at best. Stepping outside of the bubble of The Hub to deliver work at pace, can stall things significantly. The direction of the work has changed to more commerce driven delivery over the last year, which may not be of interest to some. The vision for One Kingfisher has meant a unified approach to everything. Whilst this is great in theory, one size doesn’t always fit all. Meaning career progression can be non existent for some specialisms, which doesn’t match talent market expectations. This is resulting in talent being lost through frustrations, and no support or sense of urgency from HR to retain them.