Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      5.0

      100% would recommend to a friend

      (745 total reviews)
      avatar

      Owen Humphries

      Not enough data to show CEO approval

      100% positive business outlook

      Ratings by demographic groups

      Glassdoor has an employee rating of 5.0 out of 5 stars, based on 745 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Glassdoor employee rating is 36% above average for employers within the Informatique industry (3.7 stars).

      Reviews by job title

      745 reviews
      1.0
      Sep 10, 2020

      No Transparency

      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and a nice office space.

      Cons

      Leadership is horrendous and no one seemed to know what was going on and where the direction the company was heading. For a company that prides themselves on transparency, Glassdoor handled mass layoffs extremely poorly. Glassdoor also lacks communication across teams and in general teams did not work together cohesively. Just a few weeks before laying off around 300 people in May, Glassdoor wasted everyones time by moving forward with an annual sales kick off meeting called SKO in which they reassured employees their positions are safe during the hardships of COVID-19. Glassdoor is a lackluster company and ultimately felt like a sinking ship. Don't waste your time applying to this company- there are much better companies out there that actually value their employees.

      avatar
      Glassdoor Response
      5y
      Dear CS Alum, I’m sorry that you were personally impacted by the company layoffs from earlier this year - it was difficult and upsetting to say goodbye to many good people from Customer Success (and more broadly in the company) linked to the impact of COVID-19. I know that the announcement of layoffs came as a surprise to many people and I agree that as a leadership team, we could have been clearer at communicating the acute impact COVID was having on global hiring and the resulting risks for our business. The engagement of our teams and your experience at work is a priority for me. I read each response to our quarterly engagement surveys, respond personally to each Glassdoor review and our leaders carry quarterly goals for implementing plans designed to improve the experience of their teams. There’s no doubt there are a number of areas where we can improve, but I am committed to understanding the issues and making the changes that take us in the right direction. I appreciate you taking the time to share your perspective on this. - Chris, VP Customer Success
      2.0
      Sep 5, 2020

      A company changing for the worse

      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really good, hard-working people. Pay bands increased in the past few years, so compensation is much better. Benefits are excellent as well.

      Cons

      Company neglected content and branding for years and is just now trying to catch up by haphazardly developing new products. Not much room for growth in Customer Success. New company strategy seems like too little too late. Also not much diversity in terms of background, ideas, etc.

      3.0
      Aug 31, 2020

      Good, but there’s room to be better

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The handling of COVID and our pivot to remote work was excellent. We had everything we needed to transition. Benefits and comp package are great, and lastly good people. I had two of the most wonderful managers you could ever ask for, fantastic sales partners and a supportive team. Everyone is also genuinely willing to help you succeed. Jacob, the VP of diversity and inclusion has made incredible strides within the company in a short amount of time. Though our diversity initiatives were late, the executive team truly cared and got behind the message. They want to learn and do better. Christian has gotten a lot of slack in these employee reviews due to the layoffs but he and his CHRO have good hearts and truly care about Glassdoor and every current and ex-employee.

      Cons

      The new strategy shift made career pathing within client success seem almost pointless. Also, Glassdoor is extremely late to the diversity and inclusion space. What makes it worse is that there are employees within the company who are not on board with expanding diversity initiatives and will openly make it known. As a Black employee it was honestly disheartening and hurtful to witness.

      Viewing 274 - 276 of 745 Reviews
      Related searches: Glassdoor jobs | Glassdoor salaries | Glassdoor benefits | Glassdoor interviews | Glassdoor conversations
      ReviewsGlassdoor reviews

      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.