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      Glassdoor

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      Engaged Employer

      Glassdoor reviews

      5.0

      100% would recommend to a friend

      (745 total reviews)
      avatar

      Owen Humphries

      Not enough data to show CEO approval

      100% positive business outlook

      Ratings by demographic groups

      Glassdoor has an employee rating of 5.0 out of 5 stars, based on 745 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Glassdoor employee rating is 36% above average for employers within the Informatique industry (3.7 stars).

      Reviews by job title

      745 reviews
      5.0
      Jul 27, 2018

      Keeps Getting Better

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love being on the CS team at Glassdoor. We've been through a lot of changes in the last 12-14 months, but it finally feels like we're getting into a groove. Our fearless leader has worked hard to make CS a great place to work throughout the company. He sets clear goals and executes. End of story. The partnership with Sales in particular has drastically improved in the past few months. It truly feels like we're on one team now and we feel more love and respect from our counterparts there.

      Cons

      Reporting for our KPIs is very behind. Leadership knows this and is working on it, but it still feels like the bar is set without giving us the tools & reporting to get there. Hard to feel like you're set up for success this way.

      avatar
      Glassdoor Response
      7y
      Dear Glassdoor CSM Thanks for taking the time to write a review and share your feedback. This literally made my day. As you know, we've set an aspiration to be a place where people truly love their work, so it's fantastic to hear that your experience has been so positive. I'm really proud of the way we're transforming our organization - there's still a lot we can improve, but it's good to know that the changes we've made are having an impact for you. Reporting is definitely an area where we still need to get better. I agree that you need access to timely data in order to maximize your effectiveness and we're working on it. There are high priority projects on the roadmap for the next two quarters and we're actively hiring more technology resources to support our CS Systems going forward. With these improvements and other upgrades we will be making to our processes and technology (like calendar automation), I'm optimistic that all CSMs will have access to tools which further improve your efficiency in the not too distant future. - Chris, VP Customer Success
      4.0
      Jul 27, 2018

      EMEA on the Rise

      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a very exciting time for Glassdoor Dublin, our EMEA HQ. There have been a number positive changes over the last 6 months, including a new local leadership team, new offices on Stephen's Green, and a great new attitude in the Dublin Office. Everyone feels excited about the journey we are on to Help People Find a Job in a Company they Love. Leadership is very open about the expansion plans and there is a strong sense of belief and togetherness. We understand that finding local solutions to local problems is the key to our success.

      Cons

      As the EMEA arm of the business, we are still reliant on our US cousins to implement requests which can add to delays in execution, which can be frustrating. Within the Sales Org, it still feels like we spend too much time dealing with Operational Issues which can restrain our growth.

      4.0
      Jul 26, 2018

      Account Executive

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very fun environment, that is workin towards a mission of transparency for job seekers. The leadership team truly believes in giving the power back to the people. Great office location and surrounded by people that have worked in a lot of different backgrounds.

      Cons

      Typical growing pains when I was an employee there. Sales team was grown very quickly which caused for some turnover.

      Viewing 415 - 417 of 745 Reviews
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      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.