Of course, the way things ended with a mass layoff that had zero warning was not an ideal experience to go through and not an ideal way to end my time at this company. I think this situation could have been handled much differently and I would have had a lot more respect leaving the company had we not been promised job security over and over. However that does not dictate my entire experience with Glassdoor.
I do wish that there was more insight and delivery on certain products, processes, and specifics that were promised to us throughout, that we never saw through. The product essentially stayed the same and was not evolving with the industry all the while, having constant meetings about product evolvement and new additions to our company that never came true. This hindered growth within the sales org.
The other thing I wished was improved upon were internal processes. There were massive delays on very simple requests, cases, etc through operations, finance, and other non-client facing teams. As a sales individual it felt as if we had zero support behind the scenes. Everything was kicked back to us in some way shape or form. This puts a bad taste in clients mouths giving them a sense of no support as well and has impacted many renewals therefore taking away revenue from the company. There needs to be tighter SLA's for internal teams, and more of a focus shift to a true sales organization which requires way more support for those teams. Glassdoor's reputation will continue to suffer if there is no support to sales and no support for our customers.
Career progression was tough. Internal interviewing came with a lot of politics and was not the best experience or process. This needs improvement if you want to keep good sales people, path for promotion needs huge improvements.
