Does Foundever pay their employees well?

According to anonymously submitted Glassdoor reviews, Foundever employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Foundever. This rating has been stable over the past 12 months.

How satisfied are employees working at Foundever?

78% of Foundever employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Foundever 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4416) , Customer Service Representative (CSR) (1499) , Customer Service Professional (761) , Customer Service Agent (696) , Customer Service (424) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (259) , Learning Specialist (202) , Operations Manager (197) , Technical Support (179) , Call Center Representative (155) , Customer Service Associate (139)

What are the pros of working at Foundever according to real employee reviews?

"Nice and good work from home" ((in 1054 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 647 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 476 reviews)); "Benefits are good and fair" ((in 470 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 356 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1155 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 786 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 239 reviews)); "No bonuses and no salary increase" ((in 142 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 137 reviews))

What are employees saying about Foundever layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Foundever layoffs and their outlook for job security at Foundever in 2026.

What are the top reviewed Foundever locations?

Wasquehal , Paris , Romainville , La Rochelle , Rouen , Pau , Nancy , Périgny , Saint-Étienne , Cournon , Juillan , Blois , Saint-Étienne , Clermont-Ferrand , Pont , Tarbes , Bordeaux , Bobigny , Villeneuve-d'Ascq , Francheville , Casabianca , Nantes , Lille , Roubaix , Vineuil , Vervins , Festalemps , Fessanvilliers-Mattanvilliers , Trie-sur-Baïse

Foundever reviews

3.9

78% would recommend to a friend

(19,194 total reviews)

Laurent Uberti

84% approve of CEO

71% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.9

Career opportunities

3.8

Senior management

3.7

Compensation and benefits

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,194 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

3.0

Mar 9, 2023

Constant corporate change

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

There are no good reasons for working for this company now that it's changed hands so many times since I started working there 6 years ago when it was Alpine Access then Sykes and now only one month later after they would not accommodate my disability reduced schedule and offer me a position to move to it's called found ever. All of the constant change was fine until Sitel took over Sykes. They provide equipment to use for the job.

Cons

No part-time jobs are offered. Change programs you work for often and start you on a temporary campaign then possibly offer you a permanent position after the campaign is over. They offer no flexibility whatsoever when it comes to positions being offered when a program ends. That's what happened to me and why I'm unemployed right now after working for the former named above companies for 6 years at four different programs within that time. The recruiter I was in constant contact with could not even find a position that would work for me to offer. They also did away with State paid sick time that you could accrue and use like I did for 6 years. Their company benefits are very expensive. Their onboarding process is a lot more extensive and harder to get a position there than before.

Foundever Response

3y

Thank you for sharing this feedback. We understand how frustrating your situation is. There are many different factors that go into making such a difficult decision that impacts our employees and their families. In the event of when our staffing needs change we strive do our best to retain our employees and will offer available opportunities within our organization. We appreciate this honest feedback and will be sharing the appropriate teams. You can also reach out to People Services at (866)430-0052. Jasmin at Foundever

1.0

Mar 2, 2023

They Do Not Pay Ypu if you resign

Customer service

Recommend

CEO approval

Business Outlook

Pros

There is Nothing positive about working for Sitel, maybe one thing, it is remote

Cons

I quit, they will not pay me, I have been fighting to get mycheck for 3 weeks now and they did not say they would pay me until I reached out to an attorney. You have to buy your own equipment Their Tech Support is no good The software isn't good Sitel is a company and that is a major con They aree more like a scam My advice is to NOT work for Sitel Group

2.0

Jan 8, 2023

Beware you'll get bullied by grown adults and a manager that doesn't believe you until after viewing the voice memo.

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

People during training, made friends. My trainer Sarah, she was awesome and super sweet. The pay was decent it paid my bills.

Cons

-The mentors and management. - Short Term position Two mentors bullied me; they were friends. I didn't see eye to eye with one of them; meanwhile, one of the managers reached out to me about an issue one of the two mentors (mentors listen to the calls during ojt - on-the-job training) brought to her attention. I got accused of doing something, and even when I stood my ground saying I didn't say anything wrong while working with a customer, I still got discipline from the manager about what to say and what not to say. She told me she will listen to the audio with her manager- that right there told me all I needed to know. If you're a manager, get all the facts before you discipline an innocent person. By the time she got back to me, I had already made up my mind that I refuse to be a part of an organization where the adults act like high schoolers

Viewing 253 - 255 of 19,194 Reviews

Jobs at Foundever

Conseiller Relation Client F/H

Romainville

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Conseiller Relation Client F/H

Conseiller client La Rochelle (h/f)

Périgny

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Conseiller Relation Client F/H

Saint-Étienne

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Conseiller Relation Client F/H

Nancy

View job

Foundever

Foundever reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Constant corporate change

They Do Not Pay Ypu if you resign

Beware you'll get bullied by grown adults and a manager that doesn't believe you until after viewing the voice memo.

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