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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      77% would recommend to a friend

      (19,185 total reviews)
      avatar

      Laurent Uberti

      83% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Mar 12, 2014

      Nothing but lies, deceit, coaches with NO CLUE, etc.

      Call receiver - cr
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no good reasons to work from home with Sitel

      Cons

      Where does one begin? When you have your orientation you are told you earn PTO which is paid time off, however in order to use your PTO you MUST give at least a 2 week notice. Oh in which they will DENY your request to take time off. IF you get sick and call in to use PTO time, you get a BS occurence. I guess they do NOT know the meaning of PTO and how it is used. You are lied to about almost everything! CHECK your paycheck stubs to make sure they are taking out federal and state taxes, afterall since you are an employee of Sitel, it is THEIR responsibility to do this. Here is a REALITY check IF you have WAH employees, MAYBE you should consider having the coaches, trainers, etc. work from home!!! Your coaches on AAA do not even know what hole is what and for what it is for! This also goes for the lousy trainers on AAA. I know more then they do! As for your SME's on AAA - they should NEVER been thrown back on the phones like the CR's....ohhh but wait they were told, "Let the CR's figure out what to do NOT our problem." A SME is a subject matter expert NOT a call receiver! The CR's HANG for help because the coaches do not know crap....and the SME's can not help because they are on calls like everyone else. NEWS FLASH - PUT the coaches on the phones.....that would be a disaster! I would never suggest anyone be a WAH for Sitel. We work from HOME! QUIT trying to manage my bathroom breaks! Hear is a clue - a break means to get away from your work environment NOT soley to use the bathroom! We can not control our body functions, nature calls it calls! Do not have SOD call my phone and tell me to get back on when I have to go to the bathroom. I am sure anyone working at the brick and mortar can go to the bathroom anytime they choose. Hear is some FREE ADVICE to Sitel - if you LET people CHOOSE their schedule on a rollout you would NOT have to worry about not having enough CR's taking calls! QUIT trying to tell WAH employee's it is mandatory to work OT especially when they are part-time because guess what BRAINIACS??? IT is NOT OT as a part-timer because you do NOT get OT pay! BE WEARY of becoming an agent with Sitel - most people are miserable!! You coaches need to understand you can NOT threaten WAH agents....Keep that in mind! NO ADVANCEMENT if you get hired on for AAA NCNU - once there you are STUCK there as a CR. I could go on and on here.....I have better things to do, TRUST me BE CAREFUL!

      2.0
      Feb 1, 2014

      Sitel offers a treacherous, restrictive, and semi-functional work environment.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      After you pass a battery of skills tests and sign several dozen forms swearing you're a US citizen and not a criminal, you will be on your way to making money somewhere above the Federal minimum wage. In theory, the position offers some insurance and vacation benefits after you endure some milestone waiting periods to earn them. Management is beleaguered and overworked, but there are some good eggs in the mix.

      Cons

      Give up your life. It is outsourced and done as much on the cheap as much as possible. Working at Sitel comes with a very restrictive set of conditions. If you use your cell phone in the lockers area, out of sight of anything sensitive you might make a snapshot of, you are subject to having it confiscated. The work environment is like wearing two straitjackets. Lunch break is 30 minutes and there is a line at the microwaves. Don't develop a need to to to the bathroom anytime you're not scheduled for your break. That might be four hours before the end of your shift and fifteen minutes after your meal break. If so, too bad, toughen up. You'll probably find yourself wondering if you can last long enough on the job to become insured, which is three months beyond your training probation period. By the time you work half a year beyond your training probation, you're entitled to a week of vacation, but don't be shocked if they don't permit you to take five scheduled days off in a row. Computer equipment is from the 1990s. Connections to remote networks fail from time to time. Improvise and pretend;after all, when the caller calls back irate because nothing was done, what are the odds they'll get you on the phone again? You won't have a chance to set aside time to catch up afterward, as you can only be off the phone for 30 seconds at a time, and only to enter your notes. On the other hand, you're sent home unpaid for the rest of your shift if call traffic tapers off too much. On the third hand, you're expected to be available around the clock for any amount of overtime work if the company deems it necessary, and you can be fired if you balk. Overall, avoid this place unless it's a life and death matter, and maybe even then.

      2.0
      Oct 11, 2013

      SITEL UNMASKED! (The darkside of SITEL)

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very great medical benefits. Dependents are covered. Free medicines & vitamins are covered as well for dependents.

      Cons

      A lot of corrupt Operation Managers! Agents are being transferred to another account or department even they passed their metrics. A lot of failing agents are retained. No clear SOP on who's to let go.

      Viewing 217 - 219 of 19,185 Reviews
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