Does Foundever pay their employees well?

According to anonymously submitted Glassdoor reviews, Foundever employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Foundever. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Foundever?

77% of Foundever employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Foundever 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4406) , Customer Service Representative (CSR) (1492) , Customer Service Professional (745) , Customer Service Agent (693) , Customer Service (424) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (249) , Learning Specialist (202) , Operations Manager (197) , Technical Support (178) , Call Center Representative (155) , Customer Service Associate (139)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1060 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 656 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 462 reviews)); "Benefits are good and fair" ((in 460 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 350 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1154 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 790 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 237 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 137 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 134 reviews))

What are employees saying about Foundever layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Foundever layoffs and their outlook for job security at Foundever in 2026.

Foundever reviews

3.9

77% would recommend to a friend

(19,143 total reviews)

Laurent Uberti

83% approve of CEO

70% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

3.6

Compensation and benefits

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,143 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

2.0

May 7, 2012

It was a typical call vented job.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Opportunities to pick up extra hours.

Cons

Dealing with people over the phone angry about their Direct Tv bill could be challenging.

3.0

May 7, 2012

Great Pay at a high cost

Technical support agent

Recommend

CEO approval

Business Outlook

Pros

Great starting pay and scheduled raises. Pretty good benefits. At the center I was at Directv was our client and all employees got service (all the movie and sport channels included) and one receiver free. If you get a decent coach you get a lot of positive feedback. Not at all physically demanding. They often had overtime shifts you could sign up for that Directv would offer a 3 to 5 dollar and hour stipend on top of your regular time and a half.

Cons

Say goodbye to your social life! You have the same schedule from week to week but you will work a lot of nights and weekends. Almost impossible to get time off at my center. It was easier to just take an occurance. Only the people who had been there several years got day shift and/or weekends off. People were often fired for no or little reason. They have a "holocaust" every year or two where they lay off half their employees and hire new people. They "outlawed" reading at your desk when I was there and that made for a VERY boring and long work day. Your coach can pretty much make or break your experience. I got an AMAZING coach right out of training who went above and beyond. But he was soon moved to another department and my team went through 4 other coaches that were horrid.

4.0

May 3, 2012

Easy and relatively decently-paid work for a student working part-time.

Telephone technical support agent

Recommend

CEO approval

Business Outlook

Pros

A lot of time off, flexibility in swapping slots with colleagues. Access to a lot of different and new computers.

Cons

Difficulty in getting vacation days approved on time, as well as difficulty in getting over-time requests through to HR. The HR department is rather opaque.

Foundever Response

7y

Thanks for taking the time to leave a review for us. We do appreciate the positive feedback! Since your time with us, we have worked together with all employees in order to make positive changes to the holiday booking systems and OT requests which now has a much smoother process.

Viewing 19081 - 19083 of 19,143 Reviews

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Foundever

Foundever reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It was a typical call vented job.

Great Pay at a high cost

Easy and relatively decently-paid work for a student working part-time.

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