Foundever reviews

Where does one begin? When you have your orientation you are told you earn PTO which is paid time off, however in order to use your PTO you MUST give at least a 2 week notice. Oh in which they will DENY your request to take time off. IF you get sick and call in to use PTO time, you get a BS occurence. I guess they do NOT know the meaning of PTO and how it is used. You are lied to about almost everything! CHECK your paycheck stubs to make sure they are taking out federal and state taxes, afterall since you are an employee of Sitel, it is THEIR responsibility to do this. Here is a REALITY check IF you have WAH employees, MAYBE you should consider having the coaches, trainers, etc. work from home!!! Your coaches on AAA do not even know what hole is what and for what it is for! This also goes for the lousy trainers on AAA. I know more then they do! As for your SME's on AAA - they should NEVER been thrown back on the phones like the CR's....ohhh but wait they were told, "Let the CR's figure out what to do NOT our problem." A SME is a subject matter expert NOT a call receiver! The CR's HANG for help because the coaches do not know crap....and the SME's can not help because they are on calls like everyone else. NEWS FLASH - PUT the coaches on the phones.....that would be a disaster! I would never suggest anyone be a WAH for Sitel. We work from HOME! QUIT trying to manage my bathroom breaks! Hear is a clue - a break means to get away from your work environment NOT soley to use the bathroom! We can not control our body functions, nature calls it calls! Do not have SOD call my phone and tell me to get back on when I have to go to the bathroom. I am sure anyone working at the brick and mortar can go to the bathroom anytime they choose. Hear is some FREE ADVICE to Sitel - if you LET people CHOOSE their schedule on a rollout you would NOT have to worry about not having enough CR's taking calls! QUIT trying to tell WAH employee's it is mandatory to work OT especially when they are part-time because guess what BRAINIACS??? IT is NOT OT as a part-timer because you do NOT get OT pay! BE WEARY of becoming an agent with Sitel - most people are miserable!! You coaches need to understand you can NOT threaten WAH agents....Keep that in mind! NO ADVANCEMENT if you get hired on for AAA NCNU - once there you are STUCK there as a CR. I could go on and on here.....I have better things to do, TRUST me BE CAREFUL!

Always changing the policy starting in training. Scheduling was not what it was suppose to be after training & schedule still was not honored after conducting schedule bids. Will not pay you holiday pay even if you worked the day before, the day of the holiday & day after holiday. My days off were Tues & Wed. Thanksgiving Day was on Thurs which would mean I worked the day before the holiday which was a Mon, but they tell us since we didn't work the day before the holiday we are not entitled to holiday paid which is a rip off to the employees who scheduled days off are on Tues & Wed. Sitel sets the days off when doing your schedule therefore you don't have a choice in the matter. They would also cheat you out of any bonus money with the metrics, but I am sure management was reap the benefits from our performance, but not passing it along to us. It was ALWAYS you're so close to getting some bonus money, but next month you will probably make it than the next month comes around it would always be the same you're so close. Go FIGURE,,,,,,JERKS!!! Very DISHONEST practices throughout this company. :( These were just a few examples. I would tell anyone don't take my words for it just work there yourself & you be the judge. GOOD LUCK!