No flexibility for WAH, AAA account will work you like a hebrew slave because of under-staffing, Will not honor your set schedule, change your lunch/break w/o you knowing/always mandatory OT with out notification/ don't be off on tues & come back next day ot is there without notification and refuse to abide by the federal labor laws in your state regarding OT. will retaliate by handing out occurences even if you have PTO, No vacation as promise in contract, no room or opportunity for advancement as promise, Once you're in WAH ERS you will not move any farther you theirs! If Sitel is a good place to work I have yet to see it. No value of Agents, no Integrity