Foundever reviews

3.9

77% would recommend to a friend

(19,193 total reviews)
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Laurent Uberti

83% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

Reviews by job title

19K reviews
1.0
Jul 21, 2014

One of the worst companies to work with.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Since there are so many things against u in this company work wise, the only thing that stands by you are the people that you work with. Also since the top n middle management team are busy "delegating" their work to people under them all the time, there is a lot of exposure towards acquiring new skills. I would say its a good organization to start your career as here you will learn a lot of tricks of the trade to get your work done somehow.

Cons

Well to start off, they are one of the worst payers. Their annual compensation is the least when compared to their competitors. And to add insult to injury, there is no true values and work etiquette. Work pressure is immense work pressure. The company does not value their peoples lives and expect you to slog endlessly for their own benefits (which is the case with other companies as well, but the worst thing about Sitel is that they will make you know it as well).

3.0
Jul 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I like the overtime. I really need it and it is there for me much of the time. Sometimes there are incentives to earn time off if you work overtime. Not having to spend money on gas is really nice. It has helped hone my communication-skills and work under pressure. Customer service isn't really that hard when you actually know the material. I can live on my wages as a single person in an apartment, and there are periodic raises, so that's nice. I haven't made any attempts to move up, but they haven't been hiring for management for my campaign yet. The managers listen to you, answer questions is as a timely manner as they can, and generally improve things that need to be improved, although a bit slowly. They are always bombarded with stuff and sometimes you have to remind/ask them twice, but as long as you really show you care you will earn favor with them. Being proactive in your learning, and creative with the tools you are given and seeing how far you can bend the rules for the customer with the manager's approval will show that you care, and earn you favor. With enough planning, you can travel to other states for stays and bring your equipment with you and do the job from there as long as you still work your shift. Sometimes the steps and procedures don't make ANY sense. but generally the management is very receptive to changing procedures that don't make any sense, or providing solutions for them in other creative ways.

Cons

There is a TON of stuff that you have to learn and you are always updating and refreshing your knowledge. This can be a real challenge. The official information-sources aren't updated as much as they should be and you have to be a sleuth sometimes to really dig and find information from a multitude of sources, ask a lot of questions and synthesize them into a comprehensible package for the person on the other end. I feel like there is a lot of wasted energy just finding the answer to a simple, albeit obscure question. There is a lot of red tape to execute some functions that shouldn't need it, but are abused by those who don't know what they are doing. They don't give much time off - I would rather start off with a certain amount of time off banked per quarter/year or something but I guess this is the trade off with the amount of overtime and the stability of the job. The technology can be slow, which can cut in to handle time.

4.0
Jul 13, 2014

Good People

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are dedicated and hard working. They support each other to provide the best for the customers they service daily. Teamwork is strong and supportive.

Cons

Pay for Performance does not exist. Hard working people are not recognized or fairly rewarded for their contributions. As with any large company, communication needs to be improved

Viewing 18862 - 18864 of 19,193 Reviews

Glassdoor has 24,630 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.