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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,218 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by demographic groups

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

      Reviews by job title

      19K reviews
      1.0
      Jun 24, 2015

      Customer Service Agent

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work at Home Made friends even though at home

      Cons

      Lack of Training Pay Management Attitude Unrealistic upsell for satellite packages

      1.0
      Jun 23, 2015

      Disorganized/Felt like organized labor

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They try to help you in the beginning.. They are motivational in the beginning...some of the managers try to help answer questions.

      Cons

      Feels like organized labor. Micromanaging...They say the walkers/mentors are going to help you, but most of the time you have to wait too long, leaving the customer waiting on the phone too long. That's why Comcast has a bad rep b/c they farm out their work to other companies who pay less. Sitel may be more successful at keeping employees if they had more user friendly software. The software is hard to navigate and you waste more time correcting codes so the computer will accept it. Also having 8-10 different usernames and passwords is excessive and overboard. Also kind of a click....you either fit in or you dont. The more successful you are the more they like you b/c you know its all about the money, today.

      1.0
      Jun 23, 2015

      Just no.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Full time; co-workers; steady pay, ability to get a raise

      Cons

      They do not promote within, the management treats the workers horribly. They do not care about us!

      Viewing 18667 - 18669 of 19,218 Reviews
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      Glassdoor has 24,662 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.