Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      77% would recommend to a friend

      (19,180 total reviews)
      avatar

      Laurent Uberti

      83% approve of CEO

      70% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.8

      Senior management

      3.6

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Feb 13, 2020

      Draining, dreadful, and dreary

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      My coworkers are nice, the client I work with is phenomenal

      Cons

      Phenomenally incompetent management. Management and HR are terrible human beingd and always against the employees (unless their nose is a certain colour). Agents will get fired for being sick, no opportunity to advance for valuable employees, disrespectful environment. One the anniversary of my dad's death, I was brought into a room and told my lack of leadership was disappointing. No advancement cause you need training, no training cause you're too important... But apply next time. IT department has failed to complete even the most basic ticket.

      avatar
      Foundever Response
      6y
      Thanks for sharing your Sitel experience with us. We're glad to hear you had solid relationships with your coworkers and you enjoyed working for our client. As a Global Company, we understand the the associate experience is our customer experience, promoting a healthy work environment is our main priority. We have an open door policy, if you know of any activities that may conflict with Sitel's ethical standards, or if you are experiencing unusual situations in the workplace, report these issues through our confidential Sitel Ethics Hotline via phone or web (ethics.point) Peter
      2.0
      Feb 12, 2020

      Not what they told us in the interview or in the class room or what they say in the ad

      Collections agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The money was decent & if you had to make it into work when the weather was bad they would always make sure you were fed whether a breakfast or lunch

      Cons

      There was a fair amount of pressure to try & have their customers pay their amount that was owing. This, of course, does make sense, the only thing is when you are dealing with customers in, say, Louisana, where they are always having deadly floods & equipment that can't be returned. They tell us we have to show empathy & when I do this, or what I think is empathy, they tell me I am not being empathetic enough. So, in some ways you can't win.

      avatar
      Foundever Response
      6y
      Thanks for sharing your experience with us. We're glad you enjoyed the benefits at Sitel. As a Global Company, maintaining a healthy and safe work environment is our main priority. We are committed to conducting business with a high standard of conduct and ethics, which we believe is critical to our success. We take your comments very seriously as this helps us improve our associate experience every day. Josué
      5.0
      Feb 12, 2020

      Development, interesting projects and a family atmosphere

      Learning specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone at SITEL kingston becomes like family, it is an amazing atmosphere and I have had the chance to learn so many new skills that have been used at work and in my personal life. Its in a great location near the train station and has parking if you drive. The building has just been refurbished and is a lovely environment with all projects having a kitchenette (a bit like being on holiday) and an area to sit/chat. There are lots of social events and opportunities to enter competitions on a team and individual level so it becomes more than just a work place - these are not however mandatory so if you don't feel like you would like to participate there is no feeling that you are being forced. Management is very supportive of individuals, I am a single mother and have found that SITEL have always been supportive of me physically and mentally through the ups and downs of life and I have always been able to maintain the work life balance that is needed when you are on your own. I have been here 7 years because this is a place I can enjoy coming to work but also enjoy having my life outside of work with my son. There is a large focus on self improvement which is also excellent, lots of health and well being events (massages, free fruit etc) as well as professional self improvement with monthly (or sometimes fornightly) checkins.

      Cons

      No vending machines for food.

      avatar
      Foundever Response
      6y
      Thank you for taking the time to come along and leave your honest feedback. We're really happy to see that you're enjoying your role with Sitel and feel part of the family. As you know, our Kingston site recently had a 'refresh' and everything is now looking great! Keep up the brilliant work and continue to get involved in all that Sitel Kingston has to offer! Best wishes, Sitel.
      Viewing 157 - 159 of 19,180 Reviews
      Related searches: Foundever jobs | Foundever salaries | Foundever benefits | Foundever interviews
      ReviewsFoundever reviews

      Glassdoor has 24,613 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.