Foundever reviews

lack of communication, taking back raises, telling staff they do not have what it takes to pass tests,

*You handle around 80 calls a day, not stop, you are constantly monitored even when working remotely so if you go inactive outside of your scheduled breaks management will instantly call and reprimand you. *You have 2x10 minute breaks and one 45 minute lunch break that is unpaid. *You can get extremely abusive customers and management don't care if you just got threatened with vulgar and violent things by the customer, they won't let you take a break to calm down between calls but straight away as soon as you hang up you have to take the next call. *They initially offer a bonus for performance but make those KPI's impossible to reach and knock off points for ridiculous reasons such as saying the customers name one too many times. *You are forced to keep the calls at 5 minutes length and they cut your bonus if you exceed, most customers issues absolutely can not be solved in 5 minutes, they do not care, this results in customers calling back multiple times and getting more and more abusive. *Training is sub par at best and doesn't teach at all how to handle customers but just what the regulation is for the client you happen to be working for. *Management will do it's best not to help you, especially if you are remote, the slack chat is ignored and when you try to call for aid you will be told you should know to deal with it yourself. *The only thing management cares about is to keep the service level at a good % as this is how they get THEIR bonus and will work you like a slave to get it. *Extremely high turnover rate. *No appreciation at all for experienced/long term workers. *Pay is low, with the promised bonus it can sound decent but as mentioned above they will do their best to not give it to you.