Foundever reviews

3.9

78% would recommend to a friend

(19,222 total reviews)
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Laurent Uberti

84% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

Reviews by job title

19K reviews
3.0
Mar 24, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay is good and the flexibility to work from home as well. It’s not just a horrible place to work, it is what you make it. My trainers were all great.

Cons

It’s definitely disorganized but it is what you make it. It’s definitely doable. Schedule changes aren’t the best when it’s needed or the system used to change schedules. Equipment is disgusting, which I’m sure they (Foundever) are unaware of that department sending it out that way.

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Foundever Response
2y
Thank you for your honest feedback. I agree that this job is what you make it. Pay is good, and working from home is a great benefit. We have implemented various measures to support our associates during training. We conduct training surveys at the end of each training day to gather feedback and continuously improve our training programs. Following training, we provide a nesting phase where associates work closely with a trainer in small groups, ensuring they have the necessary resources and support to effectively handle calls and alleviate stress. Moreover, we foster an open-door culture, encouraging our associates to reach out for assistance whenever needed. We send out the Max Survey to make positive changes. Your feedback is immensely valuable, and we will share your experience with the relevant teams for further consideration and action. Jasmin at Foundever
1.0
Jan 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home, remote work

Cons

Payrate, micromanagement, workplace abuse by mgt, unattainable metrixs, software issues, unclear training, shift schedules, lack of information, how information is distributed, unclear processes, too many systems in play and they don't compute with one another.

2.0
Jan 14, 2024
Recommend
CEO approval
Business Outlook

Pros

They hire to work from home. That is the only plus i can see.

Cons

I worked for Moneygram. Onboarding training was bad. It took 1.5 month not to tech me the job i will actually do. I had to figure out it by myself when started to work on the line. Salary is small and bonuses depending on QA working from the same office. What i understood from communication with colleagues there was some speculations with that bonuses, so QA will specifically will choose the worst calls so you are not going to get the bonus. I don’t know, in 6 month working for the company i have never got that performance bonus, even my performance was good. Remember that managers listening what you are doing even when you on the break. After 4.5 month working for the company OP got us on the meeting saying that we will be layed off before our contracts will turn to permanent wity full benefit package. But we will have to work all hours required without possibility to take unpaid leave and maybe to go for interviews. Overall managers intended to count every minute you owe to the company but not to count overtime. For that i had to send email to TL for every time i stayed longer on the call. Company’s culture and values good on paper but it’s was not working in reality.

Viewing 466 - 468 of 19,222 Reviews

Glassdoor has 24,672 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.