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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,218 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Mar 6, 2013

      The epitome of soul crushing customer service hell

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      It seems very easy to get a job at Sitel, so it's handy for those in desperate need of work. Some good people in there, though if they've been there much over a month expect them to be in a state that puts you in mind of One Flew Over the Cuckoo's Nest.

      Cons

      The work is totally dispiriting and uninspiring, and despite their long-winded training you won't have a clue what you're doing because they don't know either. As best I could make out, the idea is to help provide an impenetrable edifice of red tape and incompetence with the general aim of keeping warranty payouts to a bare minimum. The location I worked at required staff to log-in to and out of around 3 different systems almost simultaneously, including the phone, every time you arrive at or leave your desk. Get it wrong, lose pay. So you work hard to get it right, thus wasting precious minutes of your brutally short and infrequent breaks. Every expense is spared. Want a coffee? Buy the swill from the machine. Want to eat? Buy junk food from the machine. Want to enjoy a game of pool in the exciting games room? That'll cost you too. Predictably, everyone hates their jobs, especially the managers, and so morale is almost comedically low. The word "almost" is important here. Expect to deal with snide, mean spirited supervisors who revel in their power treat you with no respect whatsoever.

      avatar
      Foundever Response
      7y
      Thank you for taking the time to get in touch with us and leave a review. We do appreciate receiving all feedback, as we can use this to make positive changes for all of our employees. Since your time with us we have made lots of changes across the Exeter site, including free pool!
      3.0
      Aug 18, 2010

      Just two days

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Business casual work environment Friendly people Good attention to efficiency and security Paid training Occupational perks, depending on the campaign

      Cons

      Exceptionally low pay in comparison to competition I technically only had this job for two days, so it's not fair for me to judge it. I resigned after the second day because I received a better job offer (a major salary leap from $9/hr to $14.hr). I resigned in person and as soon as I knew I was taking another job. I didn't want to "steal time" or abandon the job through a No Call No Show; I wanted to be as respectful and considerate as possible to leave on good terms. It didn't make sense to me to resign with two weeks notice: I wouldn't be there to preform the job they were training me for. Although my trainer was understanding, the OM was a little passive-aggressive. When I told him/her the company who I was leaving for, he/she told me that he/she knew people who worked there and were no longer working with them, but he/she didn't want to "speak negatively of another company." I still have not found a negative review or rant from a former/current employee for [my current employer], but I have found many negative Sitel reviews.

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      Glassdoor has 24,662 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.