Foundever reviews

I was switched from sales to tech support training class because the reason giving was that the sales training class was to full and they needed to move people around. I thought that they training class would be centered on the technical aspect of the job. However, needless to say, the training was centered on sales. So, I was not prepared to do this job to the best of my abilities. When offered additional training and I accepted. They quickly responded back with that they were not allowed to do this. Then, my current manager decided to just go ahead and send me an end of employment letter stating that I chose not to be employed with this company. Which, is bogus and she should be fired for that.

I worked here on the First Utility campaign on the Newcastle site as a part-time agent, and it proved to be a hard-going experience. Sitel are very unprofessional, the pay is poor-I was on a miserly £7.00 an hour-and the office is poorly organised. The training was inadequate-barely over a week for a difficult job involving such things as meter readings and troubleshooting-and having to learn a million different systems. When I asked for additional help, the management didn't care less, and things finally came to a head when I requested a customer callback for an escalation, not knowing that that wasn't quite their procedure, and I ended up getting a roasting the following evening about not calling the customer back (when I DID), and they were basically getting ready to fire me (probation review, knew what they meant by that), so I handed my notice in there and then. Think twice about joining this company. The management are hypocrites, the supervisors are brownnosers and the training is completely unacceptable. Avoid if you're looking for an employer who actually cares about you.